Principal Operational Strategy Advisor at St. Jude Children's Research Hospital

About St. Jude Children's Research Hospital

The World’s Most Dedicated Never Give Up

There’s a reason St. Jude Children’s Research Hospital is consistently ranked on Fortune Magazine’s “100 Best Places to Work For” list. Because at our world-class pediatric research hospital, every one of our professionals shares our commitment to make a difference in the lives of the children we serve. There’s a unique bond when you’re part of a team that gives their all to advance the treatments and cures of pediatric catastrophic diseases. The result is a collaborative, positive environment where everyone, regardless of their role, receives the resources, support, and encouragement to advance and grow their careers and be the force behind the cures.

St. Jude is where those with a passion for making a difference come to break new ground! Located in Memphis, Tennessee, the mission of St. Jude Children’s Research Hospital is to advance cures, and means of prevention, for pediatric catastrophic diseases through research and treatment. We are leading the way the world understands, treats, and defeats childhood cancer and other life-threatening diseases.

Principal Operational Strategy Advisor

St. Jude seeks a highly motivated and self-driven critical thinker to join our Strategic Technology and Transformation Office. As a principal operational strategy advisor, you will play a crucial role in leveraging data and your business acumen to advise and drive strategic decision-making, optimize processes, and improve overall performance within the Information Services department. In this position, you will be responsible for analyzing and interpreting complex data to provide strategic insights and recommendations to support decisions across a multitude of teams throughout the Information Services department. You will collaborate with cross-functional teams to identify opportunities, assess risks, and develop data-driven solutions that enhance our operational efficiencies, service delivery, and customer experience.

An individual will be successful in the role if they are able to systematically gather data through observation or experimentation; analyze and interpret the data to draw meaningful conclusions; and advise department leadership by translating their findings into actionable solutions, which can be implemented to address a specific problem or improve a particular situation. The ideal candidate possesses a combination of data collection, analysis, critical thinking, problem-solving, and advisory skills.

Responsibilities:

• Design and conduct studies that require advanced empirical methods or mixed quantitative and qualitative evaluation methods.
• Utilize advanced analytics techniques to analyze complex datasets, identify trends, patterns, and insights relevant to IT strategy. Translate findings into actionable recommendations for the organization.
• Leverage data-driven insights to guide strategic planning, resource allocation, and risk assessment.
• Develop and implement predictive models to forecast future trends, anticipate challenges, and identify opportunities for innovation and improvement within Information Services.
• Design and implement performance measurement frameworks to assess the effectiveness of Information Services’ initiatives, projects, and processes. Identify areas for improvement and provide recommendations to enhance operational efficiency.
• Create visually compelling dashboards and reports to effectively communicate complex data insights to stakeholders, including senior management and executive leadership.
• Collaborate with cross-functional teams, including IT leaders, business analysts, and stakeholders, to understand their need and provide data-driven solutions. Clearly communicate findings, methodologies, and recommendations to both technical and non-technical audiences.
• Create and execute a framework for assessing and monitoring the cost of services provided by the Information Services department. 
• Enhance and expand our department’s monthly business review.  This includes creating dashboards, providing guidance on the development of leading key performance indicators (KPIs) tracking metrics, and delivering regular updates to the Information Services’ executive leadership team.
• Utilize strong business acumen and knowledge of IT operating models to recommend allocation and distribution of resources with the aim of maximizing operational efficiency, optimizing service delivery, and enhancing the overall customer experience.
• Analyze economic data, including financial statements, market trends, and industry benchmarks, to identify patterns, trends, and opportunities for improvement.

Minimum Education and/or Training:

• Bachelor’s or master’s degree in computer science, engineering, business (economics or finance preferred), or related field.
• Master's degree (such as MBA) preferred.

Minimum Experience:

• Minimum Experience: 8+ years of progressive experience in a client-facing environment interacting with senior and executive leadership at the department and organization level.
• Highly prefer 8+ years of progressive experience working with Information Technology Operating Models or Healthcare Operations.
• Proven ability to apply quantitative reasoning skills to approach complex problems systematically, breaking them down into manageable components, and applying logical reasoning to find solutions.
• Strong analytical skills with the ability to interpret complex data and draw meaningful conclusions.
• Strong foundation in statistical analysis, machine learning, data modeling, and data visualization
• Proficiency in statistical analysis tools and financial modeling software.
• Solid understanding of business strategy and familiarity with IT operating models is strongly preferred.
• Excellent communication skills, both written and verbal, with the ability to present complex information to technical and non-technical stakeholders.
• Strong organizational skills with the ability to manage multiple projects and priorities simultaneously.
• Ability to work collaboratively in a team environment and build relationships with stakeholders at all levels.

Special Skills, Knowledge and Abilities:

• Shows strong skills in thinking critically with a systemic view.
• Shows expertise in taking a structured approach to analyze and resolve issues.
• Able to distinguish between different sets of issues, set priorities, and make decisions.
• Can present/facilitate independently in senior-level meetings. Presents information as a structured story and anticipates questions well.
• Addresses difficult questions and challenges effectively.
• Able to effectively influence others using facts and logic.
• Keeps teams energized and focused on high-quality results.
• Thinks long-term in building and executing metrics-driven plans and stretch goals for St. Jude.
• Builds structures and processes with clear lines of authority and accountability so teams know what they are empowered and accountable to do.
• Defines standardized and effective user business/systems analysis and requirement gathering processes for large and complex technology projects related to functional area.
• Advises business leadership around co-creation of IT vision/strategy based on understanding of business needs and breadth of IT capabilities.
• Collaborates with other technical architects, subject matter experts in the development of solutions addressing critical business needs and cross-functional capabilities.
• Proactively engages with customers to seek feedback and suggestions to deliver high quality service within own area.
• Executes new approaches to improve customer systems and processes.
• Independently seeks out and addresses complex customer needs.

Compensation

In recognition of certain U.S. state and municipal pay transparency laws, St. Jude is including a reasonable estimate of the compensation range for this role. This is an estimate offered in good faith and a specific salary offer takes into account factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current salary range is $104,000 - $186,160 per year for the role of Principal Operational Strategy Advisor.

Explore our exceptional benefits!

Diversity, Equity and Inclusion

St. Jude Children’s Research Hospital has a diverse, global patient population and workforce, built on the principles of diversity, equity and inclusion. Our founder Danny Thomas envisioned a hospital that would treat children of the world—regardless of race, religion or a family’s ability to pay. Learn more about our history and commitment.

Today, we continue the mission to advance cures and means of prevention for pediatric catastrophic diseases through research and treatment. As we accelerate this progress globally, we believe our legacy of diversity, equity and inclusion is foundational to success. With the commitment of leaders at all levels of the organization, we strive to ensure the St. Jude culture, leadership approaches and talent processes are equitable and culturally responsive. View our Diversity, Equity and Inclusion Report to learn about the hospital’s roots in diversity, equity and inclusion, where we are today and our aspirations for an even better future.

No Search Firms

St. Jude Children's Research Hospital does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at St. Jude via email, the internet or in any form and/or method without a valid written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by St. Jude.