Principal PMT - Customer Experience, Amazon Stores Ads Monetization - Amazon

Description Do you ever struggle to explain your work? How's this: "Do you shop at Amazon?" Every day, tens of millions of customers visit Amazon to discover, research, and buy products. Millions of interactions are processed each hour, as customers navigate and explore our vast selection of products, features, and services around the world. The Amazon Stores Ads Monetization team's vision is to enable customers to discover products they love from brand owners around the world. Amazon Stores are the product showroom for the "everything store", our reach and impact uniquely positions us to innovate on behalf of our customers. The Stores Ads Monetization team partners with organizations across Amazon to drive high-quality advertising experiences across geographies, intents, missions, products and businesses; while ensuring a cohesive, lovable shopping experience. We are looking for a motivated, entrepreneurial, high-judgement and customer obsessed Principal Technical Product Manager to evolve the shopping experience on Amazon. In this role you will lead initiatives to create delightful experiences for customers to discover advertised products across our store and set / raise the bar on the quality of our advertising served to customers. In this regard, it will innovate on current and next-generation advertisements that are dynamically tailored and integrated with multiple other Amazon systems. This role will cover both existing and new marketplaces and provide cross-functional leadership for product and business strategy. Key job responsibilities As a Principal Technical Product Manager, you will: - Propose and implement new projects or recommend system improvements-often driving resolution to hotly debated topics-either through smart tradeoffs or inventing around constraints - Redefine the advertising customer experience across pages within Amazon Stores - Set clear, measurable CX-quality metrics and goals in a data-driven way - Create, prioritize, communicate, manage, and execute roadmaps, project plans, and commitments - Bring innovative ideas to the table, in order to find better ways of accomplishing our customer objectives - Report progress and influence decisions and policy with executive leadership - Work closely with designers, policy, economists, Sr. engineers and Team Leaders to invent new experiences that customers and advertisers love. - Interface with a diverse customer base to understand requirements, priorities, and processes Key job responsibilities As a Principal Technical Product Manager, you will: - Propose and implement new projects or recommend system improvements-often driving resolution to hotly debated topics-either through smart tradeoffs or inventing around constraints - Manage the quality performance around the advertising experience across all Amazon Stores. - Create, prioritize, communicate, manage, and execute roadmaps, project plans, and commitments - Bring innovative ideas to the table, in order to find better ways of accomplishing our customer objectives - Report progress and influence decisions and policy with executive leadership - Work closely with designers, economists, Sr. engineers and Team Leaders to invent new experiences that customers and advertisers love. - Interface with a diverse customer base to understand requirements, priorities, and processes -Set clear, measurable CX-quality metrics and goals in a data-driven way About the team This role is within a brand-new organization focused on delighting customers while driving revenue. Prospective candidates should have the desire and capability to drive results from the 'ground floor' of an impactful and important charter. Basic Qualifications - 7+ years of technical product or program management experience - 7+ years of end to end product delivery experience - Bachelor's degree - Experience owning/driving roadmap strategy and definition - Experience with feature delivery and tradeoffs of a product - Experience leading engineering discussions around technology decisions and strategy related to a product Preferred Qualifications - Masters Degree-MBA or in a science or engineering field - Experience defining the analytics necessary to drive data driven decisions at scale - Experience in building and driving adoption of new tools - Demonstrated ability to successfully influence stakeholders without formal authority, leading cross functional teams across business units - Experience with feature delivery and tradeoffs of a product - Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning - Experience contributing to engineering discussions around technology decisions and strategy related to a product Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $161,900/year in our lowest geographic market up to $279,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.