Principal Product Manager, Conversational Intelligence - ZoomInfo Technologies LLC
Bethesda, MD
About the Job
At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential. One great choice can change everything. Thrive with us at ZoomInfo.
This role will own our Conversational Intelligence product, integrating Chorus capabilities into ZoomInfo Copilot to create an AI-powered, prescriptive solution that puts the most promising accounts and next best actions in front of sellers. You will craft intelligent workflows designed to assist sales professionals in gaining comprehensive insights into their pipeline's progression and maximizing conversion rates from pipeline to revenue.
What You'll Do:
- Own Product Lifecycle: Champion the Conversational Intelligence product from integration planning, through successful launch, and into monitoring and iterative improvements
- Set Vision and Roadmap: Craft and guide the vision, strategy, and roadmap for this novel product line, ensuring alignment with user needs and ZoomInfo's overall strategy
- Customer Engagement: Regularly engage with sales professionals and RevOps teams to understand their needs and inform product decisions
- Define and Analyze Metrics: Identify key metrics for CI-enhanced recommendations, implement tracking, analyze data, and translate insights into high-impact product initiatives
- Lead Teams: Galvanize cross-functional teams including engineers, data scientists, designers, and marketers to ship best-in-class CI experiences within Copilot
- Drive Growth: Collaborate with various product and growth teams to plan and execute initiatives enhancing user experience, retention, engagement, and customer delight
- Stakeholder Updates: Drive alignment across the organization by articulating CI product strategies with compelling narratives through regular, written updates to all stakeholders
What You'll Bring:
- 8+ years of product management experience
- Excellent presentation skills; ability to communicate strategy and vision to large enterprise customers
- Proven track record of successfully launching and scaling enterprise-grade Conversational Intelligence or Speech Analytics products
- Demonstrable experience in integrating complex AI/ML models into user-facing products
- Expert-level understanding of Natural Language Processing (NLP) and Machine Learning techniques applied to conversational data
- Proven ability to drive significant revenue growth (>$10M ARR) through product innovations in the B2B SaaS space
- Experience leading cross-functional teams to bring products to market
- Strong technical background with the ability to effectively collaborate with data science and engineering teams
- Excellent data analysis skills, including proficiency in SQL and experience with data visualization tools
- Track record of building and maintaining executive-level relationships with customers and internal stakeholders
- Prior experience in sales technology, CRM integrations, or sales enablement tools
- MBA or other advanced business degree
- Computer science degree or equivalent experience
- Experience with agile methodologies and tools (e.g., JIRA, Confluence)
- Familiarity with compliance and data privacy regulations relevant to conversational data (e.g., GDPR, CCPA)
- Demonstrated thought leadership through conference presentations, whitepapers, or industry publications
- Experience in pricing strategy and packaging for enterprise SaaS products
- Proficiency in a scripting language such as Python or R for data analysis
#LI-PS1 #LI-hybrid #LI-remote
Actual compensation offered will be based on factors such as the candidate's work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process. We want our employees and their families to thrive.
In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here.
About us:
ZoomInfo (NASDAQ: ZI) is the trusted go-to-market platform for businesses to find, acquire, and grow their customers. It delivers accurate, real-time data, insights, and technology to more than 35,000 companies worldwide. Businesses use ZoomInfo to increase efficiency, consolidate technology stacks, and align their sales and marketing teams — all in one platform.
ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.
ZoomInfo is proud to be an Equal Opportunity Employer. We are committed to equal employment opportunities for applicants and employees regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic or status protected by applicable law. At ZoomInfo, we also consider qualified candidates with criminal histories, consistent with legal requirements.
