Principal Project Manager, Customer Insight & Returns - GE Appliances, a Haier company
Louisville, KY
About the Job
At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.
The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: _we come together_ , _we always look for a better way_ , and _we create possibilities_ .
Interested in joining us on our journey?
The Logistics Customer Insight & Returns Principal Project Manager will play a pivotal role in reducing Returns at GE Appliances The successful candidate will develop and implement strategic initiatives to leverage key customer information on returns and damage, streamline the overall returns process, and drive operational excellence.
Position
Principal Project Manager, Customer Insight & Returns
Location
USA, Louisville, KY
How You'll Create Possibilities
+ Implement continuous improvement projects to help the Logistics team meet their goals.
+ Develop and execute comprehensive strategies to utilize key customer information on returns and damage to identify trends, patterns, and root causes. Lead & implement key projects as appropriate.
+ Develop and execute a strategic plan to utilize the data and information provided by key customers that can be accessed by all internal stakeholders.
+ Collaborate with cross-functional teams to define high level problem statements, analyze data, identify pain points, and develop actionable solutions.
+ Consolidate the returns process work streams to eliminate redundancies, enhance coordination, and ensure seamless operations.
+ Communicate project progress, challenges, and accomplishments to stakeholders through effective storytelling and data visualization.
+ Partner with team to develop & implement strategies for the Cooking Microenterprise to reduce returns costs. Attend Cost of Quality meetings as the Logistics representative.
+ Travel to customer sites as required, with the expectation that travel will be less than 20% of the time.
What You'll Bring to Our Team
Minimum Qualifications:
+ Bachelor’s degree in engineering, business, supply chain management or related field.
+ Minimum of 7 years of relevant experience in operations, manufacturing, logistics, quality, or sales support.
+ Process driven with proven ability to implement sustainable solutions.
+ Strong problem solving, analytic, and project management skills.
+ Curious self-starter.
+ Excellent communication and interpersonal skills.
Preferred Qualifications:
+ Systems Capability – Oracle ERP Systems, Salesforce, Excel, Machine Learning, etc.
+ Experience in process improvement methodologies, such as Lean or Six Sigma.
+ Familiarity with logistics operations, including transportation, warehousing, and distribution.
Our Culture
At GE Appliances, creativity meets passion and conversations lead to exceptional outcomes and experiences. We respect and value the unique backgrounds and experiences that everyone brings to GE Appliances. We believe a diverse workplace, where everyone is included and people can be their true and authentic selves, fosters creativity and innovation. We know our differences are our greatest strength. The very best innovations across every function of a company come from diverse teams. Our commitment to ensuring a safe and inclusive workplace where everyone is valued allows employees to perform at their best, every day. Diversity at GE Appliances helps us achieve zero distance to our owners, innovate smartly and connect to the communities and customers we serve. We encourage and support the ideas, aspirations, and the wellbeing of everyone - our employees and our communities
GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.
GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S
_If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail_ _to ask.recruiting@geappliances.com_
The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: _we come together_ , _we always look for a better way_ , and _we create possibilities_ .
Interested in joining us on our journey?
The Logistics Customer Insight & Returns Principal Project Manager will play a pivotal role in reducing Returns at GE Appliances The successful candidate will develop and implement strategic initiatives to leverage key customer information on returns and damage, streamline the overall returns process, and drive operational excellence.
Position
Principal Project Manager, Customer Insight & Returns
Location
USA, Louisville, KY
How You'll Create Possibilities
+ Implement continuous improvement projects to help the Logistics team meet their goals.
+ Develop and execute comprehensive strategies to utilize key customer information on returns and damage to identify trends, patterns, and root causes. Lead & implement key projects as appropriate.
+ Develop and execute a strategic plan to utilize the data and information provided by key customers that can be accessed by all internal stakeholders.
+ Collaborate with cross-functional teams to define high level problem statements, analyze data, identify pain points, and develop actionable solutions.
+ Consolidate the returns process work streams to eliminate redundancies, enhance coordination, and ensure seamless operations.
+ Communicate project progress, challenges, and accomplishments to stakeholders through effective storytelling and data visualization.
+ Partner with team to develop & implement strategies for the Cooking Microenterprise to reduce returns costs. Attend Cost of Quality meetings as the Logistics representative.
+ Travel to customer sites as required, with the expectation that travel will be less than 20% of the time.
What You'll Bring to Our Team
Minimum Qualifications:
+ Bachelor’s degree in engineering, business, supply chain management or related field.
+ Minimum of 7 years of relevant experience in operations, manufacturing, logistics, quality, or sales support.
+ Process driven with proven ability to implement sustainable solutions.
+ Strong problem solving, analytic, and project management skills.
+ Curious self-starter.
+ Excellent communication and interpersonal skills.
Preferred Qualifications:
+ Systems Capability – Oracle ERP Systems, Salesforce, Excel, Machine Learning, etc.
+ Experience in process improvement methodologies, such as Lean or Six Sigma.
+ Familiarity with logistics operations, including transportation, warehousing, and distribution.
Our Culture
At GE Appliances, creativity meets passion and conversations lead to exceptional outcomes and experiences. We respect and value the unique backgrounds and experiences that everyone brings to GE Appliances. We believe a diverse workplace, where everyone is included and people can be their true and authentic selves, fosters creativity and innovation. We know our differences are our greatest strength. The very best innovations across every function of a company come from diverse teams. Our commitment to ensuring a safe and inclusive workplace where everyone is valued allows employees to perform at their best, every day. Diversity at GE Appliances helps us achieve zero distance to our owners, innovate smartly and connect to the communities and customers we serve. We encourage and support the ideas, aspirations, and the wellbeing of everyone - our employees and our communities
GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.
GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S
_If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail_ _to ask.recruiting@geappliances.com_
Source : GE Appliances, a Haier company