Principal, Services Strategy and Strategic Execution - Palo Alto Networks

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Your Career

Palo Alto Networks is expanding its strategy organization and seeking a Principal to innovate strategy for our post-sales organization. 

The Services Strategy & Strategic Execution team covers strategy and operations, including AI initiatives, for all post-sales functions (Customer Success, Professional Services, Technical Support). Focus areas include deploying Generative AI, developing our partner ecosystem and transforming our portfolio. This role will focus on designing & deploying AI at Scale for better Customer Support outcomes. Over time, the mandate may expand to other functions.

As a key leader, you will collaborate with top executives and cross-functional teams (Services, Product, Engineering, IT, Sales, Operations), tackling mission-critical business challenges and contributing to our industry-leading growth. This role offers a supportive, dynamic, and meritocratic environment that values innovation, learning, and teamwork. In this role, your contributions will directly impact our strategic success and drive innovation in the constantly evolving security landscape.

Your Impact

• Structure and analyze complex business problems, develop hypotheses, and present data-driven recommendations
• Collaborate with cross-functional stakeholders to gather insights, co-create deliverables, and drive execution to achieve business goals
• Develop high-quality deliverables for exec-level consumption, including business cases and roadmap/execution plans
• Play a pivotal role in shaping perspectives of senior cross-functional executives
• Support strategy and business planning processes while fostering strategic capabilities across the organization
• Drive transformative change within the organization, wearing multiple hats (strategy development, product & program management, execution) to do what it takes to “move the needle”
• Manage matrix teams and provide coaching & mentoring to team members, to achieve post-sale business and customer objectives

Your Experience 

• 4+ years of post-MBA experience, with a minimum of 2 years in management consulting, or top-tier tech strategy or "bizops" roles
• Preferred academic credentials include an MBA or similar qualifications
• Strong verbal and written communication skills with the ability to engage with senior audiences and bridge business and technical discussions
• Proven relationship-building and influential leadership skills
• Experience in project management and overseeing large-scale transformations
• A proactive self-starter who excels in fast-paced, high-growth environments
• Great teammate, willing to passionately roll up their sleeves and work cross-functionally to get things done
• Expertise in the SaaS and/or Enterprise software industry is preferred -Knowledge of AI/ Gen-AI solutions and Customer Support is a plus

The Team

Our Strategy and Business Operations is a focused team that works on our most critical business challenges to drive and support our industry-leading growth. Your efforts will directly impact the overall strategy and success of a world-leading cybersecurity business. You will collaborate on complex business and technology problems that are top-of-mind for our executives. 

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be between $212000 - $291000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship?: Yes