Principal Technical Product Manager - Bee Talent Solutions

As a Principal Technical Product Manager (TPM), you will combine deep experiences with product leadership capabilities to provide players with essential features and supporting systems. As the TPM for Core Integrations in Global Player Support, you will be responsible for setting the direction and vision for the core platform technologies that powers the global support platform.

Responsibilities:

• Define and drive a vision, strategy, and roadmap for Global Player Support’s Core Integration team to meet the current and future goals of the organization.
• Manage all customer and partner relationships including game and platform teams that will integrate with the Global Player Support platform.
• Manage the product team backlog, create a product roadmap, foster a culture of improvement, and facilitate development practices for the team.
• Actively manage project scope as a result of customer and partner communications and ensure the product team is aligned with the objectives.
• Review and develop service-level agreements and goals with all core customers.
• Partner and collaborate with Engineering Management, Technical, Design, and Quality leads within the Global Player Support organization to align on the product and technical plan the team executes on.

Required Qualifications

• 7+ years of relevant industry experience
• Excellent teamwork, team leadership, communication, and stakeholder management
• Understanding of distributed systems, and service-to-service communication patterns
• Hands-on experience leading agile (scrum) teams
• Experience working collaboratively on a cross-discipline team

Desired Qualifications:

• Experience with API Gateway technologies
• Knowledge of REST and GraphQL Services
• Experience with CRM systems (Zendesk, Salesforce, etc)