Principal, Technology Operations - Search, eCommerce at Walmart
Sunnyvale, CA 94085
About the Job
LocationSUNNYVALE, CACareer AreaInformation TechnologyJob FunctionTechnology OperationsEmployment TypeRegular/PermanentPosition TypeSalaryRequisitionWD1972276 What you'll do at Position Summary...What you'll do...Location: Sunnyvale, California OnlyAbout the team: As part of Walmart's Ecommerce org, you will be helping build the future of omni- channel retail
The mission of the Search team within is to help customers find and buy the right products from our expanding selection of inventory across stores, Walmart fulfillment and marketplace sellers
About the role: Tech Operations for Search works across organizational lines with business, product and engineering to prioritize, design and build the Walmart online search experience
This person will help us understand and tackle problems end-to-end across multiple touchpoints to build the best experience for our customers
They will evaluate the work in context with our business objectives and customer pain points, size the potential impact and partner with Search and other internal teams to create alignment and deliver end to end solutions
Key deliverables and impact:• Identify Opportunities: Network across the organization (e.g
Search, Marketplaces, Site Merch, Order fulfillment, etc) to understand business opportunities (e.g
duplicates, out of stock, catalog quality, etc) and create opportunity assessments to help prioritize efforts and solutions• Strategic Vision: Create compelling narratives around business/customer objectives that can be used to drive support and alignment across the organization
Partner with business, product, design and engineering to create Annual and Quarterly strategies and priorities
Set up processes, meetings and cadences to ensure deep alignment within Search and with the rest of the company• Data-Driven Decision Making: Own the process of defining our key operating metrics, setting goals and tracking progress
Track progress and drive the teams to create plans to ensure goals are met.• Complex Problem Solving: Partner with Product, Engineering and Business leads across the organization to solve intricate search problems, ensuring a customer-centric approach in execution
• Execution Excellence: Partner with product, design and engineering to define the process for creating quarterly product roadmaps, product reviews, monthly reviews and analytics insights
Align business and product stakeholders across the organization, creating processes and principles to help manage business operations (e.g
item or brand promotion levers) at scale
Transform customer insights into actionable end-to-end strategies, coordinating rollout plans and mitigating risks to the business.• Stakeholder Communication: Build and communicate alignment around the Search experience direction, liaising with a broad spectrum of stakeholders in other organizations, including business partners, site merchants, marketplaces, operations, product, engineers and designers
Minimum Qualifications
• 6 years’ experience in business/product management of technically complex products
Preferred Qualifications
• 3 years of experience in Retail / eCommerce Search preferred, with experience driving big, impactful end-to-end initiatives from front-end (customer experience) to back-end (algorithms and infrastructure).• Outstanding business acumen, with experience of managing revenue objectives and driving revenue and customer growth via defining and delivering tailored customer experiences
• Strong analytical expertise
Comfortable using data to glean insights
Experience creating operating metrics, setting goals and holding teams accountable.• Strong technical background with a deep understanding of software development processes, methodologies and experience contributing to designing technical architecture.• Solid understanding of the flow of the inventory from suppliers all the way to the customer’s doorstep.• Adept at diving deep into search including algorithms and technical details
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet
Health benefits include medical, vision and dental coverage
Financial benefits include 401(k), stock purchase and company-paid life insurance
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
The amount you receive depends on your job classification and length of employment
It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see . Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities
Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates
Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment
Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart. The annual salary range for this position is $117,000.00-$234,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include: - Stock Minimum Qualifications...Outlined below are the required minimum qualifications for this position
If none are listed, there are no minimum qualifications
Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience in project management, program management, program operations, or related area
Option 2: 7 years’ experience in project management, program management, program operations, or related area.Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area.Preferred Qualifications...Outlined below are the optional preferred qualifications for this position
If none are listed, there are no preferred qualifications.Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly
The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.Primary Location...640 W California Avenue, Sunnyvale, CA 94086-4828, United States of America About Walmart At Walmart, we help people save money so they can live better
This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between
As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world
Here, your work makes an impact every day
What are you waiting for?Walmart, Inc
is an Equal Opportunity Employer- By Choice
We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them
That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
The mission of the Search team within is to help customers find and buy the right products from our expanding selection of inventory across stores, Walmart fulfillment and marketplace sellers
About the role: Tech Operations for Search works across organizational lines with business, product and engineering to prioritize, design and build the Walmart online search experience
This person will help us understand and tackle problems end-to-end across multiple touchpoints to build the best experience for our customers
They will evaluate the work in context with our business objectives and customer pain points, size the potential impact and partner with Search and other internal teams to create alignment and deliver end to end solutions
Key deliverables and impact:• Identify Opportunities: Network across the organization (e.g
Search, Marketplaces, Site Merch, Order fulfillment, etc) to understand business opportunities (e.g
duplicates, out of stock, catalog quality, etc) and create opportunity assessments to help prioritize efforts and solutions• Strategic Vision: Create compelling narratives around business/customer objectives that can be used to drive support and alignment across the organization
Partner with business, product, design and engineering to create Annual and Quarterly strategies and priorities
Set up processes, meetings and cadences to ensure deep alignment within Search and with the rest of the company• Data-Driven Decision Making: Own the process of defining our key operating metrics, setting goals and tracking progress
Track progress and drive the teams to create plans to ensure goals are met.• Complex Problem Solving: Partner with Product, Engineering and Business leads across the organization to solve intricate search problems, ensuring a customer-centric approach in execution
• Execution Excellence: Partner with product, design and engineering to define the process for creating quarterly product roadmaps, product reviews, monthly reviews and analytics insights
Align business and product stakeholders across the organization, creating processes and principles to help manage business operations (e.g
item or brand promotion levers) at scale
Transform customer insights into actionable end-to-end strategies, coordinating rollout plans and mitigating risks to the business.• Stakeholder Communication: Build and communicate alignment around the Search experience direction, liaising with a broad spectrum of stakeholders in other organizations, including business partners, site merchants, marketplaces, operations, product, engineers and designers
Minimum Qualifications
• 6 years’ experience in business/product management of technically complex products
Preferred Qualifications
• 3 years of experience in Retail / eCommerce Search preferred, with experience driving big, impactful end-to-end initiatives from front-end (customer experience) to back-end (algorithms and infrastructure).• Outstanding business acumen, with experience of managing revenue objectives and driving revenue and customer growth via defining and delivering tailored customer experiences
• Strong analytical expertise
Comfortable using data to glean insights
Experience creating operating metrics, setting goals and holding teams accountable.• Strong technical background with a deep understanding of software development processes, methodologies and experience contributing to designing technical architecture.• Solid understanding of the flow of the inventory from suppliers all the way to the customer’s doorstep.• Adept at diving deep into search including algorithms and technical details
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet
Health benefits include medical, vision and dental coverage
Financial benefits include 401(k), stock purchase and company-paid life insurance
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
The amount you receive depends on your job classification and length of employment
It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see . Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities
Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates
Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment
Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart. The annual salary range for this position is $117,000.00-$234,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include: - Stock Minimum Qualifications...Outlined below are the required minimum qualifications for this position
If none are listed, there are no minimum qualifications
Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience in project management, program management, program operations, or related area
Option 2: 7 years’ experience in project management, program management, program operations, or related area.Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area.Preferred Qualifications...Outlined below are the optional preferred qualifications for this position
If none are listed, there are no preferred qualifications.Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly
The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.Primary Location...640 W California Avenue, Sunnyvale, CA 94086-4828, United States of America About Walmart At Walmart, we help people save money so they can live better
This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between
As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world
Here, your work makes an impact every day
What are you waiting for?Walmart, Inc
is an Equal Opportunity Employer- By Choice
We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them
That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
