Principal UX Researcher - Vice President - JPMorgan Chase Bank, N.A.

Bring your industry trends and knowledge to our team and shape exceptional user experiences through cutting-edge research, influencing product design and functionality.

As a Principal UX Researcher in Global Banking, you will start by using Design Thinking methodology to develop empathy for the product's users. Join our exciting team and create visible and impactful change! You will work closely with local and global teams to deliver high-quality, end-to-end designs in a fast-paced environment.

Job responsibilities

• Demonstrate thought leadership and drive strategic UX research projects by identifying opportunities and gaps across different product areas
• Plan UX research tasks to align with our product timelines
• Allocate resources for UX research projects from multiple channels within the firm
• Advocate for user needs while understanding their connections to our business goals and outcomes
• Collaborate with multidisciplinary teams of researchers, product and content designers, product managers, marketing, customer success, subject matter experts, engineers, and legal
• Partner closely with design and product stakeholders to understand and deliver against their research needs and priorities
• Synthesize research findings and create relevant, revealing, and inspiring research artifacts to share the insights with stakeholders
• Organize and document research processes, operations, and outputs to share with other teams
• Share knowledge, educate, and influence stakeholders about UX research processes and best practices to optimize our operations and elevate our organization
• Guide, mentor, and share knowledge with other UX researchers on the team

Required qualifications, capabilities, and skills

• Bachelor's degree or higher in Interaction Design, User Experience (UX) Design, Service Design, Visual Design, Human-Computer Interaction (HCI), or related fields
• 5+ years of work experience in UX research field
• Samples of work demonstrating relevant experience (an online research portfolio or work sample links in résumé), especially on strategic UX research projects
• Experience in planning and conducting different types of research including foundational, generative, and evaluative research
• Deep understanding of the Design Thinking methodology, both as a practitioner and educator
• Excellent verbal and written communication skills
• Ability to communicate and document research findings through artifacts, documentations, and presentations
• Familiarity with UX research tools (UserTesting, Dscout, etc.)

Preferred qualifications, capabilities, and skills

• Experience in planning and facilitating Design Thinking workshops
• Familiarity with financial terminologies and products
• Familiarity with UX design tools such as Figma and Adobe suites

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Base Pay/Salary
Palo Alto,CA $133,000.00 - $200,000.00 / year