Principle Journeyman - Appliance Service - Constellation Energy Generation, LLC.

Constellation HOME is growing with a focus on providing employees with support and opportunities to achieve their career goals. Here are a few highlights of our comprehensive and competitive benefits plan:

• 40-hour week guarantee with flexible schedules: Work life balance is no longer a nice to have but a necessity. Our flexible schedules with 9 recognized holidays a year allow you to balance both your career and personal life.
• Take home vehicle: Avoid the wear and tear on your personal vehicle by starting your day from home.
• Annual raises and bonus: We recognize the achievement of financial, safety, operational and strategic goals through an annual incentive and bonus program.
• Training & Development: Our in-house training rivals most trade schools and helps keep you up to speed as the industry and technology change.
• Career Path Opportunities: We have several career paths that allow journeyman to grow within our organization.
• Competitive Pay: On average, our Journeyman Technicians can earn over $100,000 per year.

Expected hourly rate of $37.87 to $42.08, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).

JOB DESCRIPTION

Serves as an “expert” in handling escalated cases involving multiple requests for service.  Serves as a trainer for other technicians in the field. Conducts quality control checks necessary to evaluate work performance of field personnel and provides feedback to management.  Prepares reports for Service Manager on issues that affect the group or the division, listing out the issues with resolutions.  Promotes the sale of all other services offered by our Company to customers.  Exemplifies Company values.

PRIMARY DUTIES/RESPONSIBILITIES

• Identifies and corrects complex problems in specified appliances and gas/electric water heaters.
• Assists with customer complaint tasks resolution.
• Serves as expert in handling escalated cases involving multiple requests for service.
• Maintains and makes recommendations as to additions or deletions of Company truck stock and equipment.
• Works under minimal supervision.
• Conducts quality control checks necessary to evaluate work performance of appliance personnel and provides feedback to management.
• Attends appliance manufacturer training and presents to team.
• Serves as trainer/mentor for other service techs in the field.
• Promotes the sale of all other services offered by our Company to customers.
• Conducts safety Audits and helps manage the near miss program.
• Serves as expert with the duties and responsibilities of Senior Journeyman Appliance Service.

MINIMUM QUALIFICATIONS

• 9+ years work experience in appliance service specializing in at least two of the following skill sets: refrigeration, laundry & kitchen appliances. 

• Advanced knowledge and demonstrated ability to resolve complex issues and problems relating to the performance of appliance equipment.
• Advanced knowledge in the tools and material and the ability to recommend procedure changes to meet special needs, and to adapt to changes in industry.
• Advanced knowledge and skills in at least 2 out of 3 of the following categories:  refrigeration, laundry & kitchen.
• Advanced skills in servicing gas/electric water heaters.
• Advanced skills in customer relations.
• Advanced skills in sales and the ability to make recommendations to others of all services offered by our Company.
• Superior communications skills, both verbally and in written form.

• Gas fitter's license

• Valid Maryland driver's license

• Must be able to work weekends, holidays and overtime.
• Average physical ability (Bending, stooping and climbing ladders).  Ability to lift objects of various weights