Print/Insert Operator - Press Ganey

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. 

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood. 

• Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. 
• Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. 
• Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. 
• Dare to innovate: We challenge the status quo with creativity and innovation as our true north. 
• Better together: We check our egos at the door. We work together, so we win together. 

Produce, stage, and ensure quality of mail produced by:

Operating printing equipment - work within a team, ensuring the group’s goals are met by printing and documents in the correct order. Fine tune equipment and operations for maximum throughput. Load and unload printers’ paper stock and consumable supplies, and work with other shifts and departments.

Operating inserting equipment - set-up mechanical inserter, produce quality mail pieces at established throughput requirements, and assist and train other associates as required.

Understanding and ensuring all other aspects of producing and mailing quality mail pieces are met including but not limited to – staging mail appropriately for PSI which includes wrapping and correct paperwork; placing service calls for machines when appropriate; evaluating workload and operating appropriate machines given volumes and SLA’s

This is an on-site 2nd shift position, Sunday through Thursday, 5pm to 330am MST. There is a 4-6 week training period on first shift Monday through Friday, 7am-530pm.

Duties & Responsibilities:

• Produce quality mail pieces at established throughput requirements while running and loading automated inserting machine. Load surveys, cover letters, and envelopes in the correct order. Work with tech support and troubleshooting to maximize efficiency. Unload finished mail pieces. Conduct quality inspections of sampled mail pieces.
• Setup mechanical inserter. Install correct fold plates, adjust paper path guides, etc for each mode. Clear machine and prep for new jobs.
• Operate the printing equipment. Print jobs in sequence and move materials to inserters in order. Troubleshoot problems and ask for assistance as needed.  Work with team members to assure paper trays and other supplies are adequate. Keep machines running at 90% up-time.
• Conduct quality checks and complete documentation including downtime logs, pallet tags, daily mail pickup slips, etc as appropriate
• Evaluate workload and prioritize production accordingly – if low/out of work to print move to inserter and vice-versa
• Assist other associates - Operator will be trained on all equipment in the department. Operator will serve as back up for other operators when needed.
• Ensure that work area remains organized and clear from production debris.
• Other duties as assigned.

• 0-2 years of Print/Insert experience.
• Basic computer skills will be a plus.
• Able to lift 50 pounds.
• Able to stand for 8-10 hours.

Education

• Minimum of a high school diploma/GED.

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state or local protected class. 

Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 

The expected base hourly rate for this position is $19.20 p/h. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

All your information will be kept confidential according to EEO guidelines.