Printing Customer Service Rep - 3rd Shift - Sterling North America, Inc

Sterling North America, Inc. has steadily grown to become one of the leading print resources for the financial industry and broader business community. We are driven by a mission to provide the best product, fast and cost-effectively. Combining advanced digital technologies with traditional offset printing, Sterling is able to meet a wide range of printing needs.At Sterling our employees are our most valuable resource and due to our continued and rapid growth we have a full-time Client Service Representative opportunity at our brand-new facility in Hauppauge, NY (Long Island, Suffolk County) Working Hours are from 9:00pm-5:00am.Our ideal candidate will be hands-on, mature, professional, and proactive. He/she/they will be responsible for providing client satisfaction by assisting, responding, effectively communicating any and/or all order process and/or status. The ideal candidate will have the concept of projects presented through the completion. If this sounds like you, please keep reading!How You'll Help Us Be Successful:Develop positive rapport with existing and prospective clients and provide pre-sales supportCommunicate with clients via phone and e-mail to discuss new or repeat print orders; review project specifications and assure all are properly accountedAccurately translate and communicate client project requirements to facilitate timely production of productProvide quality minded professional and prompt service relationships via phone and e-mail between client, management team, and production regarding orders, pricing, and or invoicing.Monitor progress of jobs throughout production, confer with clients to keep them informed, i.e., proactively discuss any issues that may arise during production, solicit additional information needed for current jobs and coordinate all changesSubmit digital or paper proofs per client or management requestsField client questions and concerns in a polite, friendly, tactful manner; respond to inquiries and resolve complaints in a timely fashion, ensure appropriate actions are taken, and when applicable, advise supervisor, sales, and the production floor.Ensure timeframes of orders placed are upheldRecord and file all orders/request in organized mannerMaintain flexibility, collaborate with and support colleagues, sales team, and production when necessaryAdditional duties as directed by managementWhat You'll Need To Be Successful:Familiarity with printing service industry required and understanding of print production. i.e., prepress, mailing preferredMust be able to work assigned/agreed shiftMust possess excellent verbal and written communication skills to communicate effectively across departments when completing assignmentsMust have strong organizational skills with the ability to manage deadlines, prioritize workload, and make adjustment to meet business needsBasic computer skills (i.e. Microsoft Office) including experience with databases and print management systemsMust be detail-oriented, possess strong follow-up skills, and be capable of multi-tasking in a fast-paced environmentDemonstrate a strong work ethic, time-management skills, and the ability to handle high work volume in a team environmentMust be mature, comfortable dealing with clients at all levels, and handling a variety of request or inquiriesMust be a proactive self-starter who problem solves, follows-through, and completes assigned tasksMust be a team player, dependable and reliableMust be available to work assigned shift, and have the flexibility to work weekends, and overtime if neededWe Offer:Competitive salariesA full range of benefits including medical, dental, vision, 401k retirement savings - employer matched, holiday pay, vacation, and sick time.Disability accommodationsInclusive of minority and disadvantaged groupsLGBTQ+ friendly workplaceWe are an equal opportunity employer and do not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, genetic information, sexual orientation, veteran status, military status, disability, or any other characteristic protected by law.
Minimum Salary: 24.00
Maximum Salary: 30.00
Salary Unit: Yearly