Priority Complaint Specialist - Pennymac
Moorpark, CA 93021
About the Job
Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.
At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey.
A Typical Day:The Priority Complaint Specialist resolves disputes and high profile complaints received from customers, Regulatory Agencies and Attorneys on behalf of Executive and Senior Level Management.
The Priority Complaint Specialist will:
- Ensure all inquiries and/or complaints are worked to a resolution in a timely manner and with effective service to customers
- Oversee the foreclosure alternative process is completed based on regulatory guidelines for related complaints
- Investigate and resolve a variety of issues, including problems related to escrow, taxes, insurance, contested late charges and late payments, credit disputes, etc
- Write response letters in a professional manner containing accurate information, including copies of requested documents
- Maintain electronic log and records pertinent information and action taken in response to borrower's dispute or inquiry in the loan record maintained in loan servicing system
- Perform other related duties as required and assigned
- Demonstrate behaviors which are aligned with the organization’s desired culture and values
- Associate’s degree or equivalent work experience
- 3+ years of relevant work experience
- Working knowledge of collection practices and law, loss mitigation, foreclosure, and bankruptcy laws, thorough knowledge of the RESPA as it pertains to qualified written requests
- Must be highly proficient in Microsoft Office (Word, Excel, Access and Outlook)
- Financial Services and, if possible, mortgage industry experience preferred
As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do.
Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported.
Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include:
- Comprehensive Medical, Dental, and Vision
- Paid Time Off Programs including vacation, holidays, illness, and parental leave
- Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
- Retirement benefits, life insurance, 401k match, and tuition reimbursement
- Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships
To learn more about our benefits visit: https://pennymacnews.page.link/benefits
Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below:
- Lower in range - Building skills and experience in the role
- Mid-range - Experience and skills align with proficiency in the role
- Higher in range - Experience and skills add value above typical requirements of the role
Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance.
Salary:$45,000 - $66,000Work Model:OFFICE
