Private Banking Officer II at City National Bank
San Francisco, CA 94111
About the Job
PRIVATE BANKING OFFICER II WHAT IS THE OPPORTUNITY? Provides day-to-day servicing for Private Banking clients, relieving Client Managers and/or Private Bankers from performing account specific operational responsibility
Resolves client inquiries/complaints and identifies cross-selI opportunities by assessing deposit portfolio and client needs
Works directly with clients in all areas of deposit operations (e.g., wires, new deposit accounts, checking and savings account activity, CDs, loan payments and advances, etc.)
Provides clients with accurate, timely and extensive information to ensure quality service and client retention
Oversees the risk associated with the operational aspects of client servicing and transaction processing for the portfolio supported
What you will do Risk Management/Compliance Within authority, perform deposit operations-related activities within the department
Review and process deposits
Approve checks for cashing
Process deposit fee reversals
Maintain up-to-date knowledge of account activity by reviewing various reports and systems
Identify potential problems and take appropriate action necessary to avoid financial loss to the Bank
Facilitate new deposit account and small business consumer lending requests by providing disclosures, gathering documents and initiates ongoing communication with the client
Complete KYCs for new clients/entities/loans
Follow up with client for missing documentation on DARS report
Respond timely and accurately to inquiries from the Bank’s Financial Intelligence Unit (KYC/AML) and/or other Support Unit’s regarding client transactions and account activity
Comply with all Bank policies and procedures and ensure adherence to the Bank’s regulatory requirements
Client Services Act as primary liaison between the client and all areas of the bank
Perform follow up with all client requests to ensure completion and satisfaction
Resolve client inquiries and complaints and take appropriate action to prevent future problems
Contact clients regarding overdrafts (or other related problems) and perform follow-up necessary to resolve situation
Determine appropriate method of approach
Cross Sell Analyze client needs in order to cross-sell a wide variety of Bank services
Introduce clients to appropriate area within the Bank such as Wealth Management, International, Treasury Management, or to a Private Banker
Maintain complete knowledge of all bank products and services
Participate in cross sell activities independently or with the Private Banker, as appropriate
Channel referrals/warm leads from existing clients to the Private Banker or Private Banker Manager
Must-Have* H.S
Diploma Minimum 7 years of experience in client service, banking operations or Private Banking relationship management support required
Minimum 5 years of experience in a banking or financial services environment required Minimum 5 years of experience with bank products and services (e.g
deposits, cash management, international, etc.) required
Skills and Knowledge Bachelor's Degree preferred
Strong risk management and operations knowledge
Strong interpersonal, verbal and written communication skills in order to effectively interact with clients and bank colleagues at all levels
Solid knowledge of all phases of operations (e.g., installment loans, new accounts, loan payments, statement handling, wires)
Excellent analytical skills
Strong Microsoft Office Suite skills (e.g., Word, Excel, Outlook)
Achieve digital mastery; demonstrates capabilities to adapt learn, and utilize evolving automation and technology to perform the job Compensation Starting base salary: $65,296 - $104,304 per year
Exact compensation may vary based on skills, experience, and location
This job is eligible for bonus and/or commissions
*To be considered for this position you must meet at least these basic qualifications The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job
Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues
Get an inside look at our Benefits and Perks
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank is an equal opportunity employer committed to diversity and inclusion
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.' ABOUT CITY NATIONAL We start with a basic premise: Business is personal
Since day one we've always gone further than the competition to help our clients, colleagues and community flourish
City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today
City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.
Resolves client inquiries/complaints and identifies cross-selI opportunities by assessing deposit portfolio and client needs
Works directly with clients in all areas of deposit operations (e.g., wires, new deposit accounts, checking and savings account activity, CDs, loan payments and advances, etc.)
Provides clients with accurate, timely and extensive information to ensure quality service and client retention
Oversees the risk associated with the operational aspects of client servicing and transaction processing for the portfolio supported
What you will do Risk Management/Compliance Within authority, perform deposit operations-related activities within the department
Review and process deposits
Approve checks for cashing
Process deposit fee reversals
Maintain up-to-date knowledge of account activity by reviewing various reports and systems
Identify potential problems and take appropriate action necessary to avoid financial loss to the Bank
Facilitate new deposit account and small business consumer lending requests by providing disclosures, gathering documents and initiates ongoing communication with the client
Complete KYCs for new clients/entities/loans
Follow up with client for missing documentation on DARS report
Respond timely and accurately to inquiries from the Bank’s Financial Intelligence Unit (KYC/AML) and/or other Support Unit’s regarding client transactions and account activity
Comply with all Bank policies and procedures and ensure adherence to the Bank’s regulatory requirements
Client Services Act as primary liaison between the client and all areas of the bank
Perform follow up with all client requests to ensure completion and satisfaction
Resolve client inquiries and complaints and take appropriate action to prevent future problems
Contact clients regarding overdrafts (or other related problems) and perform follow-up necessary to resolve situation
Determine appropriate method of approach
Cross Sell Analyze client needs in order to cross-sell a wide variety of Bank services
Introduce clients to appropriate area within the Bank such as Wealth Management, International, Treasury Management, or to a Private Banker
Maintain complete knowledge of all bank products and services
Participate in cross sell activities independently or with the Private Banker, as appropriate
Channel referrals/warm leads from existing clients to the Private Banker or Private Banker Manager
Must-Have* H.S
Diploma Minimum 7 years of experience in client service, banking operations or Private Banking relationship management support required
Minimum 5 years of experience in a banking or financial services environment required Minimum 5 years of experience with bank products and services (e.g
deposits, cash management, international, etc.) required
Skills and Knowledge Bachelor's Degree preferred
Strong risk management and operations knowledge
Strong interpersonal, verbal and written communication skills in order to effectively interact with clients and bank colleagues at all levels
Solid knowledge of all phases of operations (e.g., installment loans, new accounts, loan payments, statement handling, wires)
Excellent analytical skills
Strong Microsoft Office Suite skills (e.g., Word, Excel, Outlook)
Achieve digital mastery; demonstrates capabilities to adapt learn, and utilize evolving automation and technology to perform the job Compensation Starting base salary: $65,296 - $104,304 per year
Exact compensation may vary based on skills, experience, and location
This job is eligible for bonus and/or commissions
*To be considered for this position you must meet at least these basic qualifications The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job
Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues
Get an inside look at our Benefits and Perks
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank is an equal opportunity employer committed to diversity and inclusion
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.' ABOUT CITY NATIONAL We start with a basic premise: Business is personal
Since day one we've always gone further than the competition to help our clients, colleagues and community flourish
City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today
City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.
