Procedural Services Scheduler-Operating Room - UnityPoint Health

Procedural Services Scheduler – Surgical Services

UnityPoint Health – Allen

Shift: Full-Time; 10 hr days

Benefits Eligible

The Procedural Services Scheduler completes procedural scheduling and billing functions for Procedural Services operations as outlined by organization policies and standards. Accountable for accurate demographic and insurance information entry and securing appointment times for scheduled appointments. Responsible for performing general secretarial, receptionist, and clerical duties for procedural services, documenting needed information and handling all patient and company information in a professional manner.

Why UnityPoint Health? 

• Commitment to our Team – For the third consecutive year, we're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare for our commitment to our team members.
• Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
• Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.
• Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
• Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
• Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.

Visit https://dayinthelife.unitypoint.org/ to hear more from our team members about why UnityPoint Health is a great place to work. 

• Works with Procedural Services leadership team to determine equipment and instrument needs.
• Collaborates with provider offices and ancillary departments to ensure an accurate daily procedural schedule.
• Obtains all required information for additions and modifications to procedural case flow in electronic scheduling system.
• Coordinates and schedules procedures based on department guidelines to ensure patient safety.
• Confirms procedural date and time with patients and routes questions or concerns to appropriate clinical team members.
• Communicates with other members of healthcare team to ensure coordination of services.
• Reviews procedural services charges for accuracy. Investigates and Enters specific department charges. Posts charges for procedural departments through electronic billing system.
• Makes corrections to departmental charges in electronic medical record as necessary.
• Processes requisitions for purchase orders to include supply ordering and payment.
• Works on special projects, including, but not limited to, revenue, charge capture, and documentation. This involves knowledge of and expertise in complex billing requirements.
• Consistently answer phone calls to ensure that caller needs are met in an efficient and timely manner.
• Communicate professionally and effectively with all members of the Procedural Services team, provider offices, and hospital departments within a timely manner related to Surgical Services operations.
• Performs payroll approval functions in electronic payroll system.
• Provides administrative support to ensure efficient daily operations.
• Makes guest relation rounds to access needs of family or patient on the units and patient waiting rooms and works with manager to improve patient services.

Minimum Qualifications:

• Requires high school diploma or GED and successful completion of a medical terminology course/certification.
• Internal applicants within Allen, with two years of demonstrated and documented experience of exceeding the performance expectations in patient care and living our values, may be considered in place of medical terminology course.
• Writes, reads, comprehends, and speaks fluent English.
• Ability to respond and act on urgent/emergent cases and inform leadership immediately.
• Ability to work for a large multitude of the management team and physicians.
• Demonstrates ability to work on several projects simultaneously, function effectively with disruptions and work independently.
• Multicultural sensitivity.
• Customer/patient focused.
• Critical thinking skills using independent judgment in making decisions.
• Must be detail-oriented and able to prioritize tasks with accurate data entry.
• Ability to perform under time constraints.
• Knowledge of basic computer skills.
• Ability to multitask and work efficiently to maintain high volume of scheduling phone calls.
• Demonstrates knowledge that patient and workplace safety is a priority by preventing errors, accidents and reporting potential or actual concerns immediately.
• Flexibility in accepting assignments and works well as a team member and individual.

Preferred:

• Associate degree in Business/Clerical/Health related field, medical related diploma, certificate, or program.
• One to two years of Health Care experience.
• One to two years of Customer Service experience.
• Proficient with scheduling functions in electronic scheduling system.