Process Automation & Excellence Manager III (PreSales Vertical) - ZoomInfo Technologies LLC
Washington, DC
About the Job
At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential. One great choice can change everything. Thrive with us at ZoomInfo.
As the Process Automation & Excellence Manager III (PreSales Vertical), you will report to the Sr. Manager, Process Automation & Excellence and work closely with GTM (go-to-market) Leadership across Sales Development, Marketing, and various Operations and Systems functions to drive process alignment and increase business efficiencies. You'll recommend, build consensus, scope, and run cross-functional programs and processes that directly impact our operational efficiency and top-line growth of all revenue lines. As part of the Revenue Operations group, you'll also work alongside team members who are smart and driven, passionate about their work, and thoughtful and caring in their interactions with colleagues and customers.
This is a hybrid role, working a minimum of three days per week from our office in Bethesda, MD.
What You Will Do:
- Become a trusted advisor and partner with Sales Development & Marketing business stakeholders to help brainstorm, draft, implement, improve, and maintain our top-of-funnel processes.
- Collaborate with the broader Business Technologies team to outline and clearly articulate the why and how behind projects/ programs and the required system changes behind them while communicating and rationalizing competing priorities against available resources to focus the business and team on the highest impact items and/or lowest lift initiatives.
- Work with the Go-to-Market Operations, Sales Operations, Enablement, Product Marketing, New Business Sales, Sales Development, Account Management, HR, Commissions, Demand Planning, and Finance teams to execute revenue-driving programs and transformational changes, while ensuring alignment and successful implementation of these projects/programs.
- Improve and implement best practices across the organization in relation to Sales Development, Marketing, and Sales. Develop and maintain thoughtful KPIs & scorecards to measure process effectiveness and success of improvement initiatives. Drive continuous improvement of Lead and Demo routing systems, attribution models, and sales processes while constantly gathering insight into the overall demo balancing and lead routing processes effectiveness and outcomes by leveraging internal and industry best practices.
What You Bring:
- 3+ years of experience in Sales, Revenue, or Business Operations at a SaaS-based company
- BA/BS degree in a finance or business-oriented field or equivalent practical experience
- Deep experience leveraging a variety of business systems to solve complex problems that drive business outcomes
- Ability to work through ambiguity, manage up, and build consensus across a variety of teams and stakeholders
- Strong organizational skills with the ability to execute proactively instead of reactively and lead a project from conception to completion
- Strong attention to detail and numbers
- Excellent communication skills and ability to meet deadlines in a fast-paced environment
- Ability to work with and clearly communicate and document complex business processes to executive leadership
Bonus Points:
- High level of familiarity with B2B SaaS business industry best practices
- Strong understanding of the sales funnel from MQL to close won revenue
- Experience supporting common tools such as Salesforce, Distribution Engine, Chilipiper, Outreach, and Frontspin
- Familiarity with relational databases, data hierarchies and working with structured data inside of CRM and outside of CRM (Excel/ Tableau)
- Experience with a highly varied and distributed tool stack across the entire customer journey
- Ability to work directly with senior leadership to get clarity on a path forward and manage expectations
- Experience managing at least 3 business transformation projects at a time
- Familiarity with B2B SaaS business industry best practices, common tools, and hands-on experience administering or building with these tools to solve common business problems
#LI-AP1 #LI-Hybrid
Actual compensation offered will be based on factors such as the candidate's work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process. We want our employees and their families to thrive.
In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here.
About us:
ZoomInfo (NASDAQ: ZI) is the trusted go-to-market platform for businesses to find, acquire, and grow their customers. It delivers accurate, real-time data, insights, and technology to more than 35,000 companies worldwide. Businesses use ZoomInfo to increase efficiency, consolidate technology stacks, and align their sales and marketing teams — all in one platform.
ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.
ZoomInfo is proud to be an Equal Opportunity Employer. We are committed to equal employment opportunities for applicants and employees regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic or status protected by applicable law. At ZoomInfo, we also consider qualified candidates with criminal histories, consistent with legal requirements.