Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Get to know the business:

General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.

At AIG, technology is at the heart of everything we do, from underwriting risks to processing claims. The Information Technology team equips our employees with the latest tools to complete their work efficiently and with the highest standards of excellence. The team is responsible for shielding the company’s systems from security risks, while providing stability and high availability that enable AIG’s businesses to achieve their goals. AIG’s Information Technology functions include application maintenance, and technology risk and compliance.

How will you create an impact

As an Process Excellence Engineer, you will be involved in process design, troubleshooting process issues, process optimization, process analysis, process documentation, quality control, process automation, and quality assurance. You will also collaborate with cross-functional teams, implement process improvement initiatives, and contribute to the overall success of organization.  

What you'll need to succeed

• Bachelor degree and 3-5 years of experience as process engineer in Insurance industry.
• Sound knowledge of all ITIL processes i.e., Demand Management, Incident Management, Problem Management, Change Management & Service Request management.
• Strong analytical, problem solving and communication skills.
• Conduct detailed analysis and evaluation of existing AIG processes, identifying areas for improvements and recommending appropriate solutions.
• Design and implement process optimization strategies to enhance efficiency, reduce cycle time and improve metrics and KPIs.
• Provide technical support and troubleshooting expertise to resolve process related issues and technical hands-on experience in SharePoint and Confluence tools.
• Participate in cross-functional teams to drive root cause analysis, corrective actions, and preventive measures.
• Providing training and guidance to production teams on new processes, procedures and ensure successful implementation.
• Ability to work independently and ability to multitask whenever involving multiple stakeholders.
• Strong knowledge of process optimization techniques, lean principles, six sigma methodologies and statical analysis.
• Proficient in process analysis, process modeling, data analysis
• Excellent problem solving and analytical skills with the ability to identify and resolve complex process issues.    
• Strong written and verbal communication

What you need to know

Responsibilities include, but not limited to:

• Developing, optimizing, and improving AIG processes
• Identifying and implementing process improvements to reduce costs, minimize waste and increase efficiency.
• Collaborating with cross-functional teams to ensure smooth integration of new process, technologies.
• Monitoring and analyzing process data, identifying trends, and proposing solutions for process improvement continuously.
• Perform process capability studies, statistical analysis and data driven decision making to achieve operational excellence and production support targets.
• Develop and maintain process standards and best practices.
• Service Now Knowledge
• Understanding of Lean, Agile and DevOps, Program/project management skills and experience advantageous

Veterans encouraged to apply

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Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

AIG PC Global Services, Inc.