Process Improvement Engineer - UnityPoint Health

UnityPoint-St Luke's Hospital

Full-Time Days

M-F 8am-4:30pm

The Process Improvement Engineer is responsible for helping to build an organization-wide culture of continuous improvement.  To do this, this position partners with key stakeholders to lead improvements. Additionally, this position supports staff within each department as they embed improvement tools and methodologies in their culture.  This position utilizes a variety of Six Sigma, Lean, Process Mapping and Change Management tools to accomplish these objectives.  It is of utmost importance this position excels in relationship building and focuses on top notch customer service.

Why UnityPoint Health?

• Commitment to our Team – For the third consecutive year, we're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare for our commitment to our team members. 
• Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a  culture  guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
• Benefits –Our competitive  Total Rewards  program offers benefits options like 401K match, paid time off and education assistance that align with your needs and priorities, no matter what life stage you’re in.
• Diversity, Equity and Inclusion Commitment– We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
• Development– We believe equipping you with support and  development opportunities  is an essential part of delivering a remarkable employment experience.
• Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.

Hear more from our team members about why UnityPoint Health is a great place to work at  https://dayinthelife.unitypoint.org.

Facilitating Improvements

• Partners with key stakeholders and managers and provides consultation as a subject matter expert
• Investigates core business processes, and develops recommendations for improvement and facilitates implementation to resolve matters of significance on behalf of management
• Effectively facilitates a variety of audiences through a variety of methods
• Carries out major assignments in conducting operations by improving processes and efficiencies
• Partners with Analytics to support data collection and analysis
• Organizes work efforts and accountability in a project environment
• Prepares documentation and supplies

Training of Improvement Tools and Methodologies

• Strong understanding of process improvement tools and methodologies
• Ability to mentor staff
• Easily translates process improvement to individual needs with staff

Customer Service and Team Collaboration

• Adaptable to meet the needs of our customers
• Attend and participate in team meetings
• Aid in the development of an action plan for department opportunities for improvement
• Keeps the patient as the center of decision making

Basic UPH Performance Criteria         

• Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.
• Demonstrates ability to meet business needs of department with regular, reliable attendance.
• Employee maintains current licenses and/or certifications required for the position.
• Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.
• Completes all annual education and competency requirements within the calendar year.
• Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff.  Takes appropriate action on concerns reported by department staff related to compliance.