Process Improvement Intern - Veolia WTS

Part of Veolia Group, Veolia Water Technologies & Solutions brings together experienced professionals in pursuit of the same goal: to solve the world's most complex challenges related to water scarcity, quality, productivity, the environment and energy. We’re always looking for passionate and creative people to help us in this mission!

Our Asset Care Services team plays a pivotal role for our clients by providing services around their water treatment equipment.  Services include troubleshooting, onsite evaluations, routine visits, and demineralizer bottle exchanges. Your primary focus will be on optimizing the entire customer journey, from initial inquiry to final billing, benefiting both our internal stakeholders and clients.

This role offers an exciting opportunity to streamline operations, improve service delivery, and make a significant impact on customer satisfaction in the water treatment industry. If you're a detail-oriented problem-solver with a passion for process improvement and customer service excellence, we want to hear from you!

Key Responsibilities

• Mapping and analyzing the entire customer experience process (ITO/OTR) to identify areas for improvement
• Conducting in-depth assessments to pinpoint process gaps and developing innovative solutions
• Generating comprehensive analytical reports for the leadership team to drive data-informed decision-making
• Presenting findings and recommendations throughout your tenure, showcasing your analytical and communication skills
• Assisting in the strategic migration of tools from Microsoft to Google Suite and other platforms, enhancing our operational efficiency

Our ideal candidate is an individual that...

• Is currently pursuing a degree in Business, Engineering, or another relevant field from an accredited institution
• Demonstrates strong self-motivation and a passionate commitment to continuous learning
• Possesses excellent teamwork skills and actively contributes to improving team dynamics
• Exhibits exceptional problem-solving abilities and a creative approach to challenges
• Has successfully completed their sophomore year of college (or will at time of starting the role)
• Shows initiative and adaptability in fast-paced environments
• Communicates effectively, both verbally and in writing
• Displays a strong work ethic and attention to detail
• Embraces innovation and stays current with industry trends
• Demonstrates leadership potential and the ability to take on increasing responsibilities

All your information will be kept confidential according to EEO guidelines.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.