Process Improvement Specialist , SMGS Ops - Sales Planning & Policy and Governance - Amazon

Description The Sales Planning and Policy (SP2) team within AWS Sales Marketing and Global Services (SMGS) Operations is looking for an innovative, customer-centric, and experienced leader with a strong record of achieving results, to own and drive improvements SMGS Ops. This role is high visibility, and strategic in nature. The Process Improvement Specialist within the SP2 team will focus on long term initiatives with the goal of improving key sales planning processes. Additionally, this role will look around corners to solve complex problems by identifying root causes and defining long term solutions. This role will require end-to-end project management and collaboration across a broad, cross-functional group of stakeholders. This role will partner with both program and product management teams. To succeed in this role, the candidate will possess analytical and communication skills, the ability to deal with ambiguity in the constantly changing and fast paced environment. Key job responsibilities - Works across teams and organizations on a global scale to drive process improvements, implement solutions, and reduce process waste. - Leads complex, cross-functional, strategic projects. - Applies rigorous approach to problem solving. - Drive a process excellence strategy that will build capability and drive a culture of continuous improvement (Six Sigma, Kaizen, Lean, Root cause analysis) across the SMGS Ops organization. - Highly analytical skills needed to interpret large data sets. - Structures and develops implementation plans. - Collaborates with business unit leaders to pilot and test new solutions to deploy across the broader SMGS Ops organization at a global level. - Manages critical relations with cross-functional stakeholders. - Demonstrates strong hands-on project and operations management. - Demonstrates strong ownership of any part of their project. - Possesses relevant understanding and experience on operational processes and workflows. - Is consulted regarding operation model, and, for higher levels is considered as a formal owner of the Operation model. About the team AWS' SMGS SP2 team provides the technology, tools, and processes to support the rapidly growing worldwide AWS Sales organization. This includes finding inventive ways to develop policy, processes, and proprietary tooling and scale the business, which will be critical for AWS to continue its incredible growth. Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future. About AWS Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. About Sales, Marketing and Global Services (SMGS) AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. Basic Qualifications - Bachelor's degree or equivalent - Experience defining, refining and implementing sales processes, procedures and policies or equivalent - Experience in business-process design or equivalent - 5+ years of process improvement experience via Kaizens and use of LEAN tools Preferred Qualifications - Master's degree or equivalent - 5+ years of sales operations or equivalent experience - Six Sigma Black Belt certification Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $120,500/year in our lowest geographic market up to $199,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.