Process Manager, Emerging Payments - Enterprise Services Risk Office at Capital One

11 West 19th Street (22008), United States of America, New York, New York

Process Manager, Emerging Payments - Enterprise Services Risk Office

Capital One is a diversified bank that offers a broad array of financial products and services to consumers, small business and commercial clients. As one of the nation’s top 10 banks, we offer a broad spectrum of financial products and services to consumers, small businesses and commercial clients. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company and a great place to work.

We are hiring! The Enterprise Services Business Risk Office provides risk management support to several lines of business including: Brand, Enterprise Supplier Management, Enterprise Products & Experience (EPX), Software, External Affairs, eData, Global Workplace Solutions, Emerging Payments, Ventures, and Tech.  We are on the cutting edge of risk management and provide support for new and emerging technologies as well as critical business strategies. Capital One has taken a bold journey to build a technology company, while operating in a complex, highly regulated business.

Process management is critical in delivering Capital One’s mission to change banking for good.  The Enterprise Services Risk’s Process Management team plays a central role in bringing this mission to life for Enterprise Services lines of business.

In this position, you will play a key role within Enterprise Services Risk leading and performing process-based risk assessments in support of the Emerging Payments business to identify and evaluate risks across various risk types, including payments, fraud, technology and cybersecurity.  You will collaborate closely with associates across all lines of defense, the Emerging Payments business, and other risk management teams to perform and support the work related to further maturing process and risk management practices.  The Emerging Payments organization develops and maintains innovative payment experiences for Capital One customers, including digital wallets, virtual card numbers, merchant checkout experiences, transaction intelligence, and new commercialization opportunities.

This role is highly visible and involves frequent interaction with senior leaders, including accountable executives, to drive meaningful change in our business partners’ processes that can lead to not only risk reduction, but also better customer experiences.

Responsibilities:

• Serve as process management risk advisor for the Emerging Payments business; leverage subject matter knowledge and critical thinking to drive value during process-level assessments and reduce risk for Emerging Payments

• Lead analysis of various business and risk data and information to proactively identify risks, trends, and process improvements

• Provide guidance to the Emerging Payments business areas on process management in alignment with Enterprise frameworks and risk management principles

• Stay current on regulatory environment changes, digital payments industry trends, and understand their impacts to our efforts

• Lead risk assessment project delivery, including providing oversight of risk assessment deliverables, reporting, and meetings; draft and review materials for senior management and other governance activities

• Participate in risk and other management forums and contribute to continuous improvement of risk and project / program management practices

• Lead cross-functional teams through various initiatives (with a focus on the Emerging Payments business) as needed

Basic Qualifications:

• High School Diploma, GED or Equivalent Certification

• At least 2 years of experience in the Financial Services or Technology industries

• At least 5 years of experience in project, program, process, or risk management

• At least 5 years of experience supporting, partnering, and interacting with stakeholders

Preferred Qualifications:

• 5+ years of Financial Services or Technology industry experience with focus on digital payments and working knowledge of related risk management or regulatory practices

• Previous experience in consulting

• Process development, documentation, or improvement experience

• Experience with Governance, Risk, and Compliance software tools

• One or more of the following certifications: Business Process Management (BPM), Six Sigma Lean, Green Belt or Black Belt, Agile Coach, Certified Regulatory Compliance Manager (CRCM), Accredited ACH Professional (AAP), Accredited Payments Risk Professional (APRP), Project Management (PMP) or Program Management (PgMP), Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), Certified Information Systems Auditor (CISA), Certified Risk and Information Systems Control (CRISC)

• Experience managing risks related to customer data protection, encryption and tokenization, technology functionality, third party management, anti-money laundering (AML) or fraud

• Strong communication and relationship building skills, customer focus, and ability to collaborate and influence across teams to deliver

• Ability to set direction, delegate tasks, manage multiple stakeholder expectations, and coordinate a cross-functional team

• Experience in payments-focused risk management, controls development, or reporting activities

• Excellent problem-solving, analytical and critical thinking skills to effectively respond to shifting priorities, demands and timelines

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

New York City (Hybrid On-Site): $163,300 - $186,400 for Manager, Cyber Risk & Analysis

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).