Process Manager - Sr - Pinnacle
Henrico, VA
About the Job
General Responsibilities:
- Day to day oversight of multiple controls processes: monitor, report, and plan process improvement or redesign initiatives; define, establish, and manage process controls; identify process improvement opportunities and implement them through collaboration with other groups management; make final recommendations for approval on changes.
- Collect, analyze and measure process data, to initiate sustainable business practices and procedures and for reporting to senior leadership and executives; review data for trends and gaps in the process that may require additional review.
- Resolve complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes; escalate breakdowns in the process by asking the right questions and identify/involve the right stakeholders to correct breakdowns.
- Maintain formal process documents (e.g. procedures and diagrams), and document processes and projects (creating project reports, presentations, business cases, and diagrams)
- Collaborate on larger initiatives, including representing the department on broader change control forums for input and to represent department interests; may challenge forum decisions if project outcome impacts department processes. May participate in cross-functional project teams, including projects driven by other parts of the organization, to provide input, liaise with training, and partner with groups on execution efforts.
- Provide customer service and training to internal customers on specific processes they manage; may deliver presentations, including up to the executive level.
- Will perform process or parts of the process as needed
- High School Diploma, GED or equivalent certification
- At least 2 years of experience in Process or Risk Management experience
- At least 1 year of experience in Microsoft Office or G Suite
- Bachelor’s Degree or military experience
- Lean, Agile, Six Sigma, Business Process Management, or Project Management certification
Source : Pinnacle
