Process Service Specialist - Lexitas

SUMMARY:

The Process Service Specialist is accountable for providing a positive client experience through daily email correspondence and management of data entry requirements. Process Service Specialists receives emails from new and existing customers, answers phone calls, engages with specific job requests, checks status with agents in the field, and other job workflow as necessary.  

ESSENTIAL FUNCTIONS:

• Accountable for providing clients with service excellence through hyper-responsive replies to client emails and accurately capturing job details that include, but are not limited to, direct/specific billing details, preferred service and product requirements, additional parties associated with case or job.
• Manage data entry requirements, including entering notices, new attorneys/firms, resources, locations and client preferences.
• Responsible for timely send out of daily job entries.
• Monitor resource back log and jobs in progress, update with status notes and provide updates as directed.
• Assist sales team by providing information pertaining to new leads and/or potential client concerns.
• Correct and modify inaccurate information as requested.
• Runs, monitors, and distributes reports pertaining to job execution for clients.
• Ensures billing is accurate and sent to management for approval of specific, outlying jobs.
• Actively demonstrate company values of SPIRIT.
• Other duties as assigned.

COMPETENCIES, SKILLS AND ABILITIES

• Strong attention to details, efficient and highly organized.
• Demonstrate a strong attitude with the ability to adjust to changing priorities
• Able to quickly and accurately type and enter data.
• Ability to work with deadlines and work well under pressure.
• Knowledge of touch-typing system preferred.
• Must have strong written and verbal communication.

• Flexible schedule and availability to work occasional overtime as required.
• Excellent Customer Service skills, with an upbeat and positive attitude.
• Take ownership and accountability, as well as manage internal and external expectations.
• Adheres to compliance policies.
• Constantly strives to achieve excellence in day-to-day operations of respective department.
• Strong sense of integrity, initiative, and extraordinary teamwork aptitude.
• Exhibits company’s values of SPIRIT on a consistent basis.
• Ability to multi-task.
• Accepts direction well.
• Works collaboratively with all members of management to resolve departmental and organizational challenges. expeditiously, economically, professionally and with minimum disruption to the practice.
• Excellent attendance and punctuality.
• General computer skills (Outlook, Word, Adobe Acrobat, Internet Explorer, Windows.)

EDUCATION / EXPERIENCE

• High school diploma or equivalent required.
• Legal terminology preferred, but not required.
• Adheres to compliance policies.
• Constantly strives to achieve excellence in day-to-day operations of respective department.
• Works collaboratively with all members of management to resolve departmental and organizational challenges expeditiously, economically, professionally and with minimum disruption to the practice.
• Team player approach

SUPERVISORY RESPONSIBILITIES

This role is not a supervisor position.

LANGUAGE SKILLS

Ability to effectively present information and respond to questions from internal and external customers whose first language is English.

CERTIFICATES, LICENSES, REGISTRATIONS

None

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type and use mouse; reach with hands and arms; and talk and/or hear. The employee is required to sit for extended periods of time.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee regularly works in an office environment in a clerical environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.

TRAVEL REQUIREMENTS

No travel is expected for this position.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to the job at any time with or without notice.

AAP/EEO STATEMENT

Lexitas prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

EOE Employer/Vet/Disabled

If you require reasonable accommodation in the application process, please contact Human Resources at HRDept@lexitaslegal.com for assistance. All other applications must be submitted online.