Procurement Specialist T1 - SAP

Procurement Operations Specialist

***Hours: Monday-Friday 9:00am-6:00pm EST. Candidates MUST be local to Pittsburgh, PA***

Candidate MUST be local to the Pittsburgh area and be willing to work onsite as offices reopen. Role will begin as a remote role and then transition to the SAP Pittsburgh office when the office reopens.

Company Overview
SAP Ariba, is the global leader in business commerce networks, supporting more than $450 billion dollars in yearly trade between over 1 million connected companies. SAP Ariba is transforming the way the world conducts business and is poised for strong continued growth with its innovation around the commerce graph. Every day, we help companies big and small collaborate with trading partners to manage spend, cut costs, reduce risk, and grow revenue. This collaboration is enabled through the Ariba Network, a cloud-based community where companies find buying, selling, and managing cash to be as easy as using Amazon, eBay, and PayPal; Ariba Exchange, a free online place where business commerce professionals network and share information and best practices, just like friends on Facebook; and the Networked Economy Blog, where we share best practices and thought leadership on procurement and financial management topics with companies across the globe.

Job Description Overview
The Procurement Operations Specialist is the face and voice of SAP Ariba to our customers, building relationships in each interaction. Specialists help our customers maximize the benefits of Ariba solutions to facilitate a global exchange of goods and services in the world’s largest business to business trading community. They use their expertise and collaborate with team members and customers across the globe to provide detailed solutions that exceed expectations.
Duties and Responsibilities
• Provides inbound application and functional support for all relevant Ariba applications, both internally and externally, by way of chat, webform and phone.
• Resolves 80% of issues without escalation.
• Respond to customer inquiries in a timely manner and within service level objectives.
• Successfully documents all requests through the CRM system while adhering to all documented procedures.
• Provides general assistance to other teams within Global Customer Support and SAP Ariba.
• Conducts all customer interactions in a manner that presents Ariba in a positive light. Specialists are required to be respectful, fair, gracious and knowledgeable and to uphold the core values established by Ariba.
• Ensures that individual performance meets or exceeds the department standards.
• All other duties as assigned

Basic Minimum Qualifications
• Bachelor’s degree or 2-year Technical school degree preferred.

Preferred Qualifications
• Technical aptitude. Knowledge in computer hardware and software applications along with experience using the Internet.
• Minimum of 1 year work experience preferred.
• Customer focus and stress tolerance.
• Superior communication and telephone skills.
• Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
• Strong troubleshooting and problem-solving skills.
• Ability to adapt support style to align with the technical capabilities of the customer.
• Previous customer service experience strongly desired.
• Experience or education in working with individuals from diverse cultures preferred.