Prod Support-NY - Georgia IT Inc.

Alpharetta, GA

About the Job

Tiltle:Prod Support
Location:NY
Type: contract
Rate : $45/ hour on W2

LANdesk
Citrix
Powershell, VB script
Windows Server OS 2008, 2012, 2014, Office 2010, 2013

have a client in New York, New York (NY) that is seeking a Production Support Engineer. The Senior Engineer, Production Support Services is responsible for support of the configuration and distribution of enterprise applications to production systems working directly with application owners, development teams, engineering and technology operations. Responsibilities: * Perform analytical, technical, and administrative work in planning, installing, designing, optimizing, distribution and support of new and existing applications on deployment environments * Support proactive measurement and monitoring of application capacities and performance, to enable unhindered business scaling and application uptime * Adhere to established processes, protocols and procedures to support service management (incident management, problem management, change management, configuration management and release management) * Consult with application development teams to determine optimal configuration of applications and deployment environments * Handle difficult or escalated production issues with diplomacy and tact, ensuring issues are resolved and communicated in a timely manner * Support on-call, 24/7, production applications issue resolution escalation from client support services

Required Skills

* Strong working knowledge of all aspects of desktop and server operating systems and configuration management, including software distribution, provisioning, patching, compliance and inventory * Understanding of the principles and best practices of software configuration management * Highly developed, process-oriented skills for troubleshooting, problem solving, and problem resolution, in a concerted effort with application development teams, engineering, vendors, client services and customers to resolve complex production issues * Scripting and development skills for deployment, administration, monitoring and support tools

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Source : Georgia IT Inc.

Prod Support-NY - Georgia IT Inc.

Alpharetta, GA

About the Job

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