Product Analyst at Upward Health

Upward Health is an in-home multidisciplinary provider that partners with health plans and other risk-bearing entities to address the unique needs of high-risk, high-need patients. Using a unique, holistic, and community-based approach, Upward Health facilitates and delivers care that improves outcomes and the quality of life for every patient. When considering candidates, we look for diverse clinical and business professionals who are highly motivated, collaborative, and most importantly, share our passionate interest in improving the patient care experience and clinical outcomes while lowering the overall cost of care. Our leadership team is dedicated to developing and promoting a performance-driven culture that promotes positive, highly engaged, collaborative relationships among the various stakeholders. We offer excellent benefits and an incredible employee-first culture.

We are looking for a Product Analyst to configure, maintain and enhance the use of our clinical applications including the Care Management system (Salesforce Health Cloud) and Electronic Health Record (athenaOne). This individual will be a member of our technology team, but will need to work very closely with clinical stakeholders to ensure that the system is configured to support our front line staff. Responsibilities will combine problem-solving, data-analysis, and technical skills to identify, quantify, and solve real-world healthcare workflow problems and deliver prescriptive, actionable solutions to stakeholders as well as communicate recommendations. The candidate will assist with managing projects and implementing workflows, and must demonstrate having technical knowledge of athenaOne EHR configuration (or similar) to guide staff and users in their use of the systems to advance workflows to optimal efficiency. We are looking for someone who is comfortable interacting with all levels of an organization and who understands the importance of the internal customer. The ideal candidate will have some experience in a start-up type of environment, looking for an opportunity where they can be a true subject matter expert and bring tremendous value to the organization on a daily basis.

Job Responsibilities

• Monitors daily issues in Jira Service Management and helps bring those issues to resolution.
• Applies proven communication, analytical and problem-solving skills to help identify, communicate, and resolve system issues to maximize system potential.
• Documents and reports system issues to managers/supervisors.
• Participates in workflow design and understands system impact to end users.
• Prepares demo materials for workflow discussions or new system functionality.
• Creates documentation and trains end users on newly implemented workflows.
• Assists providers and support staff with adoption of new functionality and re-design of workflows to reflect Best Practice clinical and outreach operations.
• Supports the organization’s efforts to meet NCQA Accreditation, Meaningful Use, medical coding best practices, and other Quality Improvement Program goals.
• Stays current with new application functionality and enhancements.
• Achieves and maintains application certification in accordance with departmental and organizational standards.
• Provides end user support as a subject matter expert during implementation of clinical applications.
• Participates in and leads substantial research and analysis projects that span a variety of topics across outreach, clinical operations, finance, product, and technology teams.
• Translates findings into what is relevant at a business level, and serves as a liaison to internal/external stakeholders.
• Defines, documents, builds and maintains EHR application configuration.
• Creates functional specification documents to create content within the EHR application.
• Completes thorough testing of all configurations prior to handoff for functional and/or integrated testing.
• Facilitates functional and integrated application testing as requested, with internal teams and/or external vendors.
• Maintains confidentiality regarding information being processed, stored or accessed by the applications.
• Performs all other duties as needed.

Knowledge, Skills and Abilities

• Fundamental knowledge of computer systems and their use.
• Exceptional analytical, communication, and time management skills.
• Experience configuring and building flowsheets, templates, macros and forms in EHR/EMR and Care Management applications (athenaOne and Salesforce Health Cloud preferred)
• Ability to identify and troubleshoot potential issues and participate in their resolution with highest customer satisfaction.
• Ability to work independently as well as in a group setting.
• Ability to work a flexible schedule to meet the needs of the group growth and expansion including on call hours.

Minimum Qualifications

To perform this job successfully, an individual should possess the knowledge, skills, and abilities listed and meet the amount of education, training and/or work experience required.

• 2+ years’ experience configuring and supporting athenaOne EHR (or similar).
• 2+ years’ experience working in a health care setting.
• Experience supporting technology products and developing functional requirements.
• Experience working with stakeholders and users to understand needs and deliver solutions.
• Experience translating functional requirements into technical rules and configurations within vendor systems.

Education and Experience

• Bachelor’s or advanced degree in health informatics, computer science, or related field.
• Experience with athenaOne EHR suite and Salesforce Health Cloud preferred.

This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.