Product Analyst II - HCA Healthcare

Description

Introduction

Do you want to join an organization that invests in you as a Product Analyst II? At HCA Healthcare, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Benefits

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Product Analyst II like you to be a part of our team.

Job Summary and Qualifications

At HCA Healthcare, we are driven by a single mission: Above all else, we are committed to the care and improvement of human life. That's more than just a privilege. At HCA Healthcare, it is our calling. Since our founding more than 50 years ago, we have followed a vision of healthcare the way it should be: patient-centered, constantly evolving and constantly improving, practiced with integrity and compassion. We all have a role in making this vision a reality. Together, we can improve more lives in more ways.

Clinical Services Data & Analytics Product Analyst II needs to be a highly motivated individual who enjoys the challenge of advocating for dashboard users with a relentless urgency to deliver value and timely issue resolution to customers. This Product Analyst II is responsible for supporting HCA Healthcare’s clinical analytics dashboard products through continuous monitoring and evaluating product performance and proactively champion product improvements. Product Analyst II will facilitate product planning, helping teams improve products by delivering data-driven insights about dashboard usage, including areas of improvement in the product lifecycle. This role requires a solid understanding of database architecture, business intelligence (BI) tools, analytical and SQL skills to assist with quality assurance (QA) activities and troubleshooting end-user issues. Product Analyst II must love data and be a curious, innovative, and collaborative individual.

Key Competencies and Responsibilities:

65% Product Management

•Dashboard Utilization - Solicit and analyze data on how customers use dashboards and gather customer feedback data to gauge performance; Identify product gaps and leads enhancement efforts

•Enhancement Backlog - Handles intake of enhancement requests, assesses for feasibility, prioritizes based on value and effort, and tracks to delivery; Ensure scope of work is pragmatic and minimal, and solves for a problem that customers value

•Implementations - Works closely with the business to plan for go-live, ensure knowledge transfer and training, and prepare end users for initial activities within the system;

•Written Communication - Prepares formal email communications and other documents to be distributed to wide audiences (e.g. go-live announcements, release notes).

•Collaboration - Builds relationships, communicates, and collaborates with stakeholders of all levels, personalities, and technical expertise (e.g. business leaders, end users, project teams, etc.).

•Presentations – Prepare and present product demonstrations focused on audience needs

•Accountability - Motivated to work independently. Holds self and others accountable as an effective way to build trust and drive progress.

•Subject Matter Expert (SME) - Serves as the SME for dashboard functionality, processes, data sourcing, and troubleshooting

•Customer Service - Acts with empathy to provide the highest level of service and urgency to resolve issues and answer questions for end users and other stakeholders

•Incidents and Requests - Manages incidents as Tier 1 support and resolved to coordinates resolution in a timely manner.

•Change Coordination - Lead a cross-functional team to define solutions for customer problems identified through support or by the product team.

•Documentation - Deliver detailed business and technical product documentation, updates dashboard data guides, product announcements, portal configurations.

•Training - Conducts training sessions and/or ensure relevant training is performed to help ensure high levels of dashboard adoption.

•Quality Assurance - Performs and documents testing of dashboard changes

35% Data & Reporting

•Extract patterns, variability and/or outliers from raw data.

•Data domain knowledge competency for multiple assigned service line areas.

•Interprets and presents results in a clear and meaningful way to executive level audiences.

•Understanding of internal datasets (clinical, financial, operational) and external datasets (CMS, various registries, etc.).

•Validate and troubleshoot discrepancies in data by creating and executing intermediate to advanced SQL queries from multiple databases (Teradata, GCP, SQL, etc.).

•Determines data quality or completeness; Effectively communicates gaps to clinical or ITG stakeholders.

•Develops actionable reports, report narratives and data visualizations that identify areas of opportunity and help drive clinical quality at scale. Primary department platforms are Microsoft Excel and PowerBI.

Education and Experience

•Bachelor's Degree Required.

•2-5 years of relevant experience preferred.

•4-6 years as a statistician or data analyst in a complex environment.

•Experience using market BI tools such as Power BI, Qlikview, and MicroStrategy.

•Intermediate SQL knowledge required; experience analyzing and creating data sets using Teradata SQL or BI tools required.

•Understanding of relational database systems (Teradata, SQL server, etc.).

•Excellent communication skills; ability to present to an executive level audience.

•Knowledgeable about various clinical service lines and data sources.

•Detail-oriented and strong desire to find solutions to problems.

•Ability to self-manage multiple tasks and prioritize work according to team and company goals.

HCA Healthcare (Corporate), based in Nashville, Tennessee, supports a variety of corporate roles from business operations to administrative positions. Like our colleagues in any HCA Healthcare hospital, our corporate campus employees enjoy unparalleled resources and opportunities to reach their potential as healthcare leaders and innovators. From market rate compensation to continuing education and career advancement opportunities, every person has a solid foundation for success. Nashville is also home to our Executive Development Program, where exceptional employees are groomed to take on CNO- and COO-level roles in our hospitals. This selective program focuses on ethics, leadership and the financial and clinical knowledge required of professionals at this level of the industry.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Product Analyst II opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.