Product Analyst - CVHCare

POSITION SUMMARY: Seeking a highly efficient, analytical mind with a knack for creativity to support software product offerings in one or more industries. Working in a startup-like environment, you will gain experience working with end-users and software engineers, ensuring our products are highly functional, intuitive, designed and built in a cost-effective manner, ultimately to meet & exceed client expectations. Position plays a key role in both software ideation and development processes, building external relationships with future clients, and supporting vital industry needs.

JOB DESCRIPTION: Under the general direction of the Managing Director, the Product Analyst is responsible for supporting the software development process by:

• Analyzing, evaluating, and aiding in the development of software features and functions to meet the needs of the company and its customers.
• Researching relevant industry & regulatory requirements, competitor products, staying current on changes in programs, law, regulation, policy, and events that might affect the end-user and their use of the products.
• Creating user-oriented software requirements and specifications.
• Participating in discussions and interacting with engineers, end-users, and customers to fully understand their business processes and work environment.
• Observing how end users use software systems to do their job, and brainstorming ways to help them be more efficient and effective.
• Supporting the development of necessary features and functions in collaboration with Engineering, internal stakeholders, and end users.
• Writing user scenarios that clearly capture what the users want and helping engineering bring them to life in software.
• Mapping workflows, creating user stories.
• Working with customers to test platform features, functions, and UI/UX.
• Supporting the Engineering team in the creation of test cases to validate new platform features.
• Working closely with Engineering to ensure the product works and performs as intended.
• Anticipating users’ actions to prevent and find hidden system defects (bugs).
• Gaining a full understanding of how to develop software and provide ideas and perspectives as part of platform evolution and continuous improvement.
• Developing a basic technical understanding of software operations. 
• Assisting in the development and execution of project schedules by providing estimation inputs for timely delivery of documentation.
• Working with other groups or individuals internally and externally to elicit requirements and specifications details.
• Implementing client input as appropriate.
• Assisting software developers in interpreting requirements during the design, development, and testing phases.
• Generating requirements and specification documentation.
• Assisting in the onboarding and implementation process for new clients.
• Creating and maintaining knowledge base documentation to help end users understand the product.
• Other duties and assignments as required.

EDUCATIONAL REQUIREMENTS:

• Bachelor’s degree required; degree in related field a plus; prior experience/skills applicable to job requirements and/or a combination of other education may be substituted for bachelor’s degree.

SKILLS AND QUALIFICATIONS:

• Strong written and verbal communication skills, including ability to clearly articulate when interacting with team members and clients of varying knowledge levels and communication abilities.
• Strong analytical skills, including ability to draw meaningful insights from data, internal and external customer feedback, and industry news.
• Strong research skills (internet, phone, etc) and eagerness to find answers.
• Motivation and desire to learn and develop software development concepts, and couple that knowledge with industry and end-user requirements.
• Passion for learning about and supporting businesses and individuals with technological solutions.
• Ability to stay grounded, centered, and professional in a constantly changing startup-like environment.
• Excellent customer handling skills.
• Mature, team-oriented attitude with ability to work independently with minimal supervision.

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