Product Configuration Analyst - Convey Health Solutions, Inc.

The Product Configuration Analyst is responsible for the implementation of system configuration and ongoing support to ensure successful delivery of technology enabled solutions to our clients.

KEY DUTIES AND RESPONSIBILITIES:

* Configure systems for client use based on documented client requirements using programming logic and techniques

* Analyze business requirements and provide recommendations for system configuration that will result in optimum user experience and maximized product value

* Assist the client management team with investigation and resolution of technical system issues

* Recreate, analyze, and resolve configuration issues in a timely manner through root cause analysis

* Complete internal quality assurance and user acceptance testing for work product

* Identify improvement opportunities and work cross-functionally to drive process enhancements in order to deliver best in class service to clients

* Promote performance excellence by demonstrating integrity, dedication, fairness, and accountability

* Contribute to the achievement of Convey goals and objectives by performing other duties and special projects as assigned

KNOWLEDGE, SKILLS, AND ABILITIES:

* Demonstrated understanding of programming and software system logic and functionality

* Experience with Agile methods of software development

* Excellent written, verbal and interpersonal communication skills

* Ability to communicate across all levels of an organization, including senior leaders and C-suite executives

* Excellent documentation skills and a strong attention to detail

* Superior organization and time management skills

* Excellent problem-solving skills, including the ability apply critical thinking to define problems, establish facts, and draw valid conclusions

* Ability to work independently with minimal supervision, in a fast-paced environment with potential interruptions

* Ability to manage small, medium, and large-scale projects while adhering to strict deadlines

* Advanced skill in Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint and Visio

* Team player who contributes to success of the department and company

EDUCATION AND EXPERIENCE:

* Bachelor's Degree or related qualification

* Project management certification or three (3) or more years of experience in a comparable or complementary position leading projects

* Experience in the Medicare Managed Care environment preferred, but not required

Convey Health Solutions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We encourage individuals from all backgrounds to apply.

Convey Health Solutions: is a healthcare technology and services company that specializes in providing integrated solutions for government-sponsored health plans, including Medicare, Medicaid, and commercial plans. The company focuses on enhancing the administration, compliance, and member engagement of health plans, offering scalable and flexible solutions that support health plan operations.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled