Product Designer

About Shipwell

At Shipwell, we are dedicated to enhancing supply chain efficiency and service effectiveness on a large scale. Our platform offers capabilities that were once beyond the reach of most shippers, combining essential tools for transportation management, visibility, and procurement into a comprehensive, user-friendly solution. As market demands evolve, our platform adapts, enabling shippers to manage and optimize their shipping processes seamlessly. Recognized as a leader in the logistics industry, Shipwell has received accolades such as the Gartner Magic Quadrant for TMS from 2021 to 2024, and has been named among the top software and technology providers by Food Logistics in 2024. We are also proud to be listed as one of the fastest-growing companies in North America by Deloitte for three consecutive years.

Our Culture

Shipwell is a fast-paced, high-energy startup environment where we are committed to building the future of shipping. We value diversity of thought and encourage collaboration across departments. Our culture promotes open and honest communication, and we believe in working hard while also enjoying our time together. If you are eager to contribute to revolutionary solutions in the shipping industry and want to grow in a dynamic environment, we invite you to join us in shaping the future of logistics!

About the Role

As a Product Designer with 3-5 years of experience, you will play a pivotal role in designing innovative supply chain software. This position is ideal for a passionate designer who excels in leading customer research and creating impactful product designs across mobile and web platforms. You will be instrumental in delivering measurable results in a competitive and collaborative environment.

What you need to have:

• SaaS Product Design Expertise: Demonstrated success in leading the design process from ideation to launch and post-launch optimization within a SaaS context.
• Strong Customer Research Proficiency: Expertise in leading user research initiatives to gather insights and understand customer pain points, preferences, and behaviors, enabling the creation of user-centered designs that enhance overall product experience. Ability to utilize data and analytics to inform design strategies, measure performance, and drive continuous improvement.
• Customer-Centric Mindset: A passion for understanding customer needs and translating them into effective product designs, with a proven ability to build strong relationships with users.
• Growth Mindset: A passion for continuing to challenge assumptions and drive change. This includes leveraging technologies like artificial intelligence to deliver results and enhance our customer experience..
• Cross-Functional Collaboration: Excellent communication and interpersonal skills to work effectively with engineering, sales, marketing, and customer success teams.
• Strategic Thinking: Capability to develop and execute design visions that align with the company's overall business goals and market trends.
• Problem-Solving Skills: Proven ability to identify and address complex supply chain challenges through innovative design solutions.

Nice to have: 

• Multimodal Interface Expertise: Demonstrated experience in designing products that integrate multiple interaction modalities (e.g., voice, touch, visual) to enhance user engagement and accessibility.
• Chatbot Design Proficiency: Proven experience in creating effective chatbot solutions that enhance user interaction and streamline customer service processes.
• Conversational Design Expertise: Strong background in crafting engaging and intuitive conversational interfaces that facilitate meaningful user interactions.
• Understanding of Supply Chain Operations: Proven experience in logistics, transportation, warehousing, or inventory management, with a solid grasp of the challenges and opportunities within the supply chain. Experience designing products that have multimodal user interactions. Experience designing chatbots and the conversational design underlying the user experience.

Why Shipwell:

• Enjoy working remotely with the added perk of a home office reimbursement
• Unlimited Paid Time Off (PTO)
• A robust healthcare package that includes medical, dental & vision benefits, short-term and long-term disability, AD&D coverage, and flexible/health savings accounts
• 401K program where Shipwell matches up to 4%
• A yearly learning and development budget
• Subsidized internet, cell phone, fitness, and educational reimbursements
• Virtual team-building events where fun and connection take center stage 
• Join a vibrant, inclusive workplace shaped by friendly, talented individuals
• Receive a technology package, including a MacBook Pro
• Employee Recognition Program to celebrate and incentivize hard work and success!

The Salary Range for this role is between $115,000 - $130,000 with a bonus of 15% of base. Compensation is based on several factors, including market location, job-related knowledge, skills, and experience. 

Shipwell is an equal opportunity employer and welcomes all qualified applicants regardless of race, ethnicity, religion, gender, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. We celebrate diversity and believe that experience comes in different forms. Diversity in our team makes for better problem-solving, more creative thinking, and ultimately, a better product and company culture.

Even more important than your resume is a clear demonstration of impact, dedication, and the ability to thrive in a fast-paced and collaborative environment. Shipwell strives to have an inclusive work environment; so if you are hard-working & good at what you do, then please come as you are.  We want you to contribute, grow, & learn at Shipwell.

We are looking forward to adding new perspectives to our team!

Shipwell employees will only ever email you about this position from an @shipwell.com email address.

For more information about Shipwell visit shipwell.com, or connect with us on Twitter @shipwell, LinkedIn, and Facebook.com/Shipwellinc