Product Engineer II - Artech LLC

Can you please confirm the 3 main responsibilities/day to day activities required for this role?

• Strategize and design processes, documentation, tools, equipment, and materials to launch capital equipment to Client's global service organization to allow them to accomplish their work effectively and efficiently.
• Strategize and create procedures, quality documents, service manuals, or other documentation required for field and technical services teams.
• Drive best-in-class customer uptime and service effectiveness including communication with Client field service and depots worldwide that service CAS capital equipment.

What products (if any) will this role support? Cardiac Ablation Solutions products.
What are your target years of experience? 0-5 (2 years experience required with bachelor s degree, 0 with a Masters)
When do you plan to start interviewing? ASAP
Will you be looking to hire and start ASAP, or will the start date be delayed? ASAP
Will the contingent worker be working remotely or onsite, or both (if both, please confirm possible schedule)? Hybrid - 3 days on-site, 2 days remote. Onsite is at Mounds View, MN campus.

In this exciting role as a Product Support Engineer, you will have responsibility to provide product support for service and repair activities for Cardiac Ablation Solutions (CAS) multi-product ablation business. The right candidate will possess a mix of technical, leadership, and project management skills in the support of service and repair strategies for CAS capital equipment portfolio. The candidate must be driven to succeed and willing to invest the time necessary to assist in the development of a world-class service organization where service is a competitive advantage to the CAS business.

CAS
Cardiac Ablation Solutions (CAS) provides a broad suite of electrophysiology solutions intended to disrupt and lead the market in cardiac mapping and ablation technologies for arrhythmia management. These clinical and economical solutions will enable clinicians to treat patients safer, faster, easier and with more predictable procedure times and outcomes.

• Provide process, documentation, tools, equipment, and materials to the global field service organization to allow them to accomplish their work effectively and efficiently.
• Assist in the update or create procedures, quality documents, service manuals, or other documentation required for field and technical services teams.
• Support projects aimed at increasing customer uptime and service effectiveness including communication with Client field service and depots worldwide that service Cardiac Ablation Solutions capital equipment.
• Provide input to the organization on key projects focused on quality improvements, system updates and next generation equipment.
• Support training to internal field service, technical service, sales and clinical personnel.
• Work with the global field organization to support service activities in existing markets and expansion into new markets.
• Manage and priorities service-related issues and escalations from the global field service team.
• Research, plans, designs, verifies, validates and develops mechanical and/or electromechanical products and systems, such as metals, instruments, controls, plastics, robots, engines, machines and mechanical, resonance, hydraulic or heat transfer systems for production, transmission, measurement, and use of energy.
• Recommends various technology options or approaches for system, processes, facility or program improvements in terms of safety, performance, efficiency or costs.
• May be responsible for the transfer from R&D to manufacturing.