Product Manager - Connect Staffing Inc.
Atlanta, GA
About the Job
Connect Staffing, Inc. seeks a Digital Catering Solutions Product Manager for a long-term contract role with a top corporate employer headquartered in Atlanta, Georgia. Our client seeks a creative and driven team member passionate about improving customer food and beverage experiences. This person will develop a product catalog that includes all items used by our client's Onboard Service Product Teams including food, beverages, and assets. Hourly rate up to $71.00/hr based on experience. Responsibilities include:
- Combine business acumen, technical skills, Agile product ownership experience, and intellectual curiosity to drive the vision and development of an industry-leading food and beverage experience for customers.
- Work off the team’s product roadmap to deliver business value, managing all aspects of developing a foundational back-end system to support the employee-to-customer user experience and design, and improve employee and customer satisfaction.
- Work across In Flight, Commercial, and IT to define a development plan, prioritize work, and support the execution of our catering transformation.
- Ensure development requests are well understood and deliverables meet business needs, all while balancing long-term flexibility and speed to market.
- Work with stakeholders to create a product catalog for Onboard Services for food, beverages, and assets
- Plan, create, manage, and organize, the different products utilized to support customer and operational systems •
- Develop user stories to support product life cycle for several operational teams, develop a deep understanding of how these product groups are used to drive functional requirements and documentation
- Own the development of the product roadmap and work with the IT Technical Product Owner to prioritize features for development work.
- Understand complex business processes that involve different vendor partners and how their data integrates back to OBS to create a complete picture of the products in Onboard Services.
- Use data analysis and problem-solving to help solve complex business problems in partnership with the Technical Product Owner.
- Participate in daily Scrum ceremonies with IT, vendors, and business counterparts to score backlog items based on potential impact, development effort, hypothesis confidence, and strategic fit
- Work collaboratively with Enterprise Product Catalog initiatives for seamless integration and work with the MMS team to support customer and FA digital experiences
- Define success criteria and metrics of new products/releases and perform post-implementation analysis
- Communicate and coordinate with key stakeholders across the organization to share priorities, product roadmap, and key learnings
Qualifications:
- Build strong working relationships with coworkers, customers (internal and external), partners, and company leadership
- Bachelor's degree or 3-5 years of relevant work experience
- Should have at least 3 years of previous experience with gathering requirements from stakeholders
- Must be self-motivated, intellectually curious, and results-oriented, capable of meeting or exceeding deadlines
- Must have strong attention to detail, the ability to work autonomously, and manage multiple requests with varying timelines
- Must possess strong written and oral communication skills with the ability to demonstrate the products and product catalog with cross-functional teams
- Proficiency in Microsoft Office tools (Excel, PowerPoint, Word)
- PREFERRED QUALIFICATIONS:
- Bachelor's degree. Preferred major in Technology, Business, Management Information Systems
- 3-5 years of working Agile product owner experience with prior experience leading or developing others in the Agile methodology
- Experience working in an Agile environment and has written features and user stories
- Working knowledge of tools like Agility One (VersionOne)
- Experience in at least one commercial or operations function such as In-Flight, Reservations, Airport Customer Service, Digital, or Sales
Source : Connect Staffing Inc.