Product Manager, ERP - EMS LINQ

We are a national, innovative, high-growth software company devoted to K12 education administration. Our products beat the competition by focusing on all business operations of K12 schools, including both financial and school nutrition management. We have a deep understanding of K12 school systems and regulations, with a focus on providing creative, integrated and user-friendly solutions supported by excellent customer service. Our workforce is talented, loyal, dedicated and highly enthusiastic. This is a fantastic career opportunity for the right individual.

We offer challenging work in a team environment. We respect each other and collaborate for continuous improvement. We are the experts in our product lines and we anticipate the needs of our customers. Our customers say we work efficiently and always strive to provide the proper solution. We have achieved this by building relationships based upon: expertise, patience, attentiveness, clear positive communication, tenacity, and a calm presence.

LINQ is on a mission to empower central office heroes who make K-12 districts and schools stronger. LINQ improves efficiency, optimizes performance, and manages compliance through its suite of administrative, financial, and nutritional solutions; allowing administrators to make a bigger impact for their staff, students, and communities. LINQ is the first company to deliver a full suite of integrated solutions to manage operations at the state, district, and school levels. LINQ has helped over 30,000 schools and served over 17 million students to increase K-12 potential.

• Act with Integrity & Build Trust: Trust is the foundation of our company. We operate with the highest standards of integrity, both internally and externally. We believe in transparency, honesty, and accountability. Building a culture where trust is earned and maintained.

• Deliver Excellence: We consistently exceed our clients' expectations. In every interaction, we strive to anticipate needs, provide swift solutions, and go the extra mile to relentlessly impress our customers. We communicate clearly, consistently, and in a timely way to cultivate lasting relationships.

• Embrace Challenges: We embrace a growth mindset. Challenges offer opportunities to learn, grow, and improve. Continuous learning keeps us relevant and effective to ensure our solutions remain on the leading edge of innovation.

• Collaborate & Act as One Team: Diverse skills, ideas, and perspectives are our strength. Through open communication, shared goals, and a spirit of unity and mutual respect, we collaborate to achieve excellence, drive innovation, and propel our company forward as a cohesive force.

As a Product Manager for our SaaS based ERP product focused on managing reporting requirements, you will be at the forefront of ensuring our platform meets the needs of our users effectively.

-Use creative methods to identify compelling, differentiated solutions that effectively address customer needs, align with the business and drive innovation.   

-Participate in team roadmap efforts by defining and prioritizing epics and features that align with the business goals and user's needs.  

-Effectively manage team backlogs by prioritizing across different categories of work (such as bugs, enhancements, innovation, etc.) and leading through the traditional scrum ceremonies including grooming and sprint planning.  

-Serve as a market expert and voice of the customer by regularly interacting with customers, deeply understanding their challenges and leading discovery efforts. 

-Collaborate extensively within the LINQ ERP Product Team and across various business units (including Engineering, QA, Sales, Support, Client Success, Implementation, UX, and more) to ensure product success, drive successful product releases and foster a robust ecosystem. 

-Stay informed regarding the competitive landscape, identifying opportunities for differentiation to shape product strategy.  

-Serve as an internal subject-matter expert on the product, documenting feature functionality and supporting internal stakeholder inquiries as needed. 

-Minimum of 4+ years' experience as a product manager, with a focus on SaaS-based products. 

-Demonstrated proficiency in managing backlogs, gathering and documenting requirements, and collaborating with Development and UX teams to refine and prioritize work for development. 

-Prior experience in interpreting and documenting state compliance requirements and/or payroll taxes is a plus.

-Track record of effectively working with cross-functional teams (such as engineering, QA, sales, support, client success, implementation and UX). 

-Proven ability to drive priorities, manage trade-offs, and tackle complex problems. 

-Demonstrate deep empathy for the customer and end users, with a passion for solving their problems through your product. 

-Strong organizational and project management abilities. 

-Thrives in a fast-paced, collaborative, cross-functional environment. 

-Possesses a blend of technical acumen and strategic foresight. 

-Experience in the K-12 education industry is a plus. 

Remote working environment

Ability to work in a physical office, if near one of our offices (Wilmington, Irvine, and Austin)

One America 401k plan with 4% employer matching on total earnings, not just base (100% fully vested)

Company Bonus Plan or Target Sales Commission Plan

Flexible Open Paid Time Off Plan

Paid Parental Leave Policy

10 paid holidays

16 hours of paid volunteer time

Blue Cross Blue Shield benefit network (medical/dental/vision)

Low-deductible PPO option or HDHP option with employer contributed HSA

Dental with child orthodontia

100% Employer paid Short Term Disability/Long Term Disability/Basic Life/Accidental Death & Dismemberment Insurance

Health and wellness benefits including gym and Headspace reimbursement

Professional development opportunities

LINQ is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters If you'd like to view a copy of the company's affirmative action plan or policy statement, please email HRHelp@linq.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact HRHelp@linq.com. This email address is reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not use this email to inquire about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as solicitation, following up on an application or non-disability related technical issues, will not receive a response.