Product Manager - HealthStream, Inc

HealthStream is looking for an experienced, technical, self-motivated product manager to oversee our key aspects of our hStream Platform. We're seeking someone with strong technical experience and skills who will formulate and communicate the big picture and delight in being in the weeds to create business requirements, prioritize a backlog, and work with our development teams to deliver solutions. This leader will be responsible for delighting HealthStream's customers and partners by making a range of powerful tools and applications available.

The Product Manager will take business ownership of certain platform services, including our suite of person services and be expected to lead design and implementation of their growth and iteration. Since our platform services touch many other products, the job would require deep interaction with all other product managers as well as executive stakeholders. The successful candidate will ensure that the relevant engineering teams are positioned to execute on the product roadmap.

Up to 20% travel may be required to support partner and customer relationships or attend workshops, conferences, or trade shows.

ESSENTIAL DUTIES OR RESPONSIBILITIES -

• ROADMAP AND VISION
  • Use qualitative and quantitative research techniques and user testing to define a clear product vision.
  • Create and maintain a product roadmap and act as subject matter expert on our internal systems.
  • Gather requirements, prioritize features and maintain a backlog for engineering teams
  • Conduct market, competitor and customer research to gather insight, assess market opportunities and make the case for investment
• P&L / SALES
  • Lead all aspects of the P&L, including budgeting and forecasting
  • Produce well-researched and well-founded product pricing, as well as appropriate incentives to promote sales, as appropriate
• COMMUNICATION AND THOUGHT LEADERSHIP
  • Represent HealthStream as a thought leader, communicating effectively with internal personnel and evangelizing to customers on all aspects of the portfolio
  • Collaborate with product development, product marketing, sales, success managers and other functions to optimize growth and achieve success
  • Guide multiple cross-functional teams as the portfolio/product visionary to ensure customer-focused product development and ongoing optimization
  • Communicate effectively with leaders and executives on all aspects of vision, execution, and KPIs of his/her product portfolio
  • Provide input into corporate strategy and acquisitions
  • Initiate and manages ongoing relationships with partners, communicating relevant KPIs, leading annual growth strategies, and optimizing satisfaction
  • Effectively work with remote teams.

Qualifications

KNOWLEDGE/EDUCATION AND EXPERIENCE REQUIRED:

• Bachelor's degree in business, healthcare, or marketing
• At least three (3) years' experience in a business or product management role
• Proven track record of defining, launching and iterating best-in-class products.
• Experience in the healthcare industry strongly preferred
• Experience in a SaaS business strongly preferred
• Experience with services and APIs strongly preferred
• Best practices and emerging trends in business, product management, and healthcare

SKILLS REQUIRED:

• Excellent written, verbal, and presentation skills
• Excellent organizational, multi-tasking, and time management skills, with a keen eye for detail
• Profit and loss management, budgeting and forecasting
• Proficiency in the interpretation of business-related data and KPIs
• Business development and negotiations
• Product portfolio strategy and lifecycle management
• People management, including the ability to build and grow a team and work with diverse skillsets and backgrounds
• Proficiency in the use of technical applications for business purposes; specifically, the Microsoft Office suite and CRMs
• Good working knowledge of SCRUM software development methodologies such as Agile
• Good working knowledge of roadmapping/defect management/feature prioritization software

ABILITIES REQUIRED:

• Works independently, exhibiting a high degree of personal ownership and accountability
• Communicates effectively with various levels of management and customers to express vision, goals, objectives and strategies
• Establishes high degree of trust and credibility internally, with business partners, and with customers
• Respectfully works within a multi-disciplinary, matrixed team with a focus on meeting organizational and team goals
• Empathetic to buyers, customers, users and sales resources
• Displays critical thinking ability while managing multiple projects with the appropriate prioritization and focus
• Executive presence