Product Manager, Order Experience - Wayfair
Boston, MA
About the Job
Who We Are [Order Experience]
Wayfair believes everyone deserves a home they love, and that furnishing your home should be a source of fun, not anxiety. Our product team plays a crucial role in making this vision a reality for millions of people around the world. Partnering with engineering, UX design, analytics, and business partners across Wayfair, our product team ensures that we’re building technology that solves important customer problems in elegant, scalable, measurable ways. We have a modern tech stack including sophisticated capabilities around AI, data science, multivariate testing, and personalization. We’re a highly collaborative, supportive team that values learning, psychological safety, and intentional career development.
We’re looking for a motivated leader to join our Order Experience team at Wayfair, focused on building a platform that powers the post checkout experience for Wayfair customers. This role will work across Wayfair, acting as the glue between the customer experience and the logistics network. We build systems that enable supply chain teams to move packages within our network, communicate with dropshippers on their fulfillment requests, control the financial transactions, and handle problem management including returns and replacements.
The order management system is mission critical to all Wayfair experiences around the world, serving millions of requests per day. You’ll lead a cross-functional team to reach world-class quality metrics while building out new capabilities to power omnichannel shopping flows. You’ll be part of an exceptionally talented Product Management and Technology community at a Fortune 500 company leading the product strategy, vision, and execution of the core post-order platform.
What You’ll Do
- Areas of responsibility include solutioning in the Order Processing and Order Lifecycle Management spaces in order to support Wayfair’s growth and partner strategies in the e-commerce space.
- Responsible for managing cross domain projects from discovery to delivery.
- Manage and create technical API data contracts to support the, defining how users should interact with the platform
- Ensure we are building a reliable, scalable, and extensible platform that supports the post order customer shopping experience
- Partner with business stakeholders to understand their businesses and co-develop impactful solutions that drive key business value.
- Communicate and promote the product vision and progress throughout Wayfair including senior partners.
What You’ll Need
- 4 + years building software products at scale from concept to launch and beyond.
- Strong technical background with a passion for breaking down challenging problems and drive value incrementally
- Sufficient industry literacy to participate in making key choices as well as effectively communicate with technical partners such as engineering.
- Excellent analytical skills with demonstrated experience turning data into actionable insights. Some SQL experience preferred
- Excellent communication and stakeholder management skills at the senior leadership level, as well as with cross-functional teams
- Deep understanding of how API-focused products support business strategy and metrics
- Highly entrepreneurial mindset, with a bias for action & customer-focused innovation
- Bachelor’s degree in Computer Science, Computer Engineering or equivalent combination of education and experience is preferred.
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.