Product Manager – Behavioral Health (Hybrid) - Baylor Scott White Health

Description – External

Background: 

The healthcare industry faces many problems – affordability, substandard customer service and inconsistency in care quality, and is not designed around the customer needs, leading to a subpar service experience. Despite encouraging improvements in treatment innovation, the delivery of care is inconsistent, resulting in variations in the quality of care that further compound these problems. We must reimagine a system that is built around the needs of the people we serve with high-value solutions to these pain points.  

Baylor Scott and White Health (BSWH) is building a customer-focused strategy to solve these problems. We are innovating products and services as a part of Baylor Health Enterprises, an internal startup within the health system. The Customer Solutions team serves as a major growth engine responsible for developing and launching new digital customer solutions. Customer Solutions generates growth from innovative “white space” opportunities, with a special emphasis on ideas that span digital and traditional in-person channels.    

The Customer Solutions team enjoys unparalleled access to the executives at BSWH, major investors, and cutting-edge startups across the industry. Entrepreneurial-minded candidates will find a challenging environment, a supportive team and an opportunity to develop a broad skillset while affecting meaningful change in health care.   

We are looking for people to join this exciting new team who are passionate problem solvers that want to develop a new paradigm to transform how customers are served. 

Position Summary:  

The Behavioral Health Product Manager will be joining a new team within the Customer Solutions organization. We are innovating a hybrid in-person, digital behavioral health care model anchored on digital engagement, tracking and support. The Product Manager will be a core member of this team as we build and scale this tech-enabled service.

This role requires a customer-focused, strategic, and tech-savvy communicator who strives to improve the healthcare experience for customers. This is an exciting opportunity to be part of an innovative team that is changing the status quo in how a healthcare provider goes to market and provides an environment that stimulates professional growth.The products and services built by the Customer Solutions business will have a direct impact on solving the healthcare complexities and easing hardships endured by customers. 

The Product Manager will report to the Behavioral Health Product Lead.

Jobs to Be Done: