Product Operations Manager at Jones Lang LaSalle
Chicago, IL 60617
About the Job
JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients
We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Job Overview: As a Product Operations Manager for Azara at JLL Technologies, you will be a key member of our product operations team
You will work closely with cross-functional teams, including product managers, software engineers, designers, and customer success teams, to deliver exceptional product experiences, ensure operational efficiency, and drive user adoption.Key Responsibilities:Product Implementation: Collaborate with product managers and technical teams to ensure smooth implementation of new features and system enhancements based on defined requirements and timelines
Operational Excellence: Define and optimize internal processes and workflows to enhance the overall operational efficiency of the Azara product, ensuring seamless and scalable operations
Customer Support: Provide exceptional technical support to clients, addressing their product-related queries, troubleshooting issues, and ensuring timely resolution to maintain an excellent customer experience
Quality Assurance: Develop and implement quality assurance processes to validate product quality, conduct thorough testing, identify and report bugs, and contribute to the overall improvement of product stability and reliability
Data Analysis & Reporting: Collaborate with data analysts and business intelligence teams to gather insights from user data, identify trends, and generate comprehensive reports to inform product improvements and enhancements
Training and Documentation: Develop training materials, user guides, and other documentation to assist both internal teams and clients in effectively understanding and utilizing the Azara product's features and functionalities
Cross-functional Collaboration: Work closely with product management, engineering, design, marketing, and sales teams to ensure smooth product launches, effective communication, and alignment on product goals.Qualifications and Skills:Bachelor's degree in a relevant field (Business Administration, Computer Science, or related field).Previous experience in a product operations or product support role, preferably within a software or technology company.Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.Strong analytical mindset and problem-solving abilities to identify and resolve operational challenges.High level of attention to detail, with the ability to multitask and prioritize effectively in a fast-paced environment.Familiarity with commercial real estate or property management software is a plus.Proficiency in using project management and collaboration tools (e.g., Jira, Confluence) is preferred.Estimated total compensation for this position:135,000.00 – 165,000.00 USD per yearThe total compensation range is an estimate and not guaranteed
An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data.Location:Remote –Chicago, IL, Denver, COIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements
We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health
Some of these benefits may include:401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salary Paid Time Off and Company HolidaysJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services
We take our responsibility to protect the personal information provided to us seriously
Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process
We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons
We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.This position may require you to be fully vaccinated against COVID-19
If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date
You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen)
Failure to provide proof of vaccination may result in termination. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests.This email is only to request an accommodation
Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities
Only job-related convictions will be considered and will not automatically disqualify the candidate.California Residents onlyIf you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Accepting applications on an ongoing basis until candidate identified.SummaryLocation: Chicago, IL; Denver, COType: Full time
We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Job Overview: As a Product Operations Manager for Azara at JLL Technologies, you will be a key member of our product operations team
You will work closely with cross-functional teams, including product managers, software engineers, designers, and customer success teams, to deliver exceptional product experiences, ensure operational efficiency, and drive user adoption.Key Responsibilities:Product Implementation: Collaborate with product managers and technical teams to ensure smooth implementation of new features and system enhancements based on defined requirements and timelines
Operational Excellence: Define and optimize internal processes and workflows to enhance the overall operational efficiency of the Azara product, ensuring seamless and scalable operations
Customer Support: Provide exceptional technical support to clients, addressing their product-related queries, troubleshooting issues, and ensuring timely resolution to maintain an excellent customer experience
Quality Assurance: Develop and implement quality assurance processes to validate product quality, conduct thorough testing, identify and report bugs, and contribute to the overall improvement of product stability and reliability
Data Analysis & Reporting: Collaborate with data analysts and business intelligence teams to gather insights from user data, identify trends, and generate comprehensive reports to inform product improvements and enhancements
Training and Documentation: Develop training materials, user guides, and other documentation to assist both internal teams and clients in effectively understanding and utilizing the Azara product's features and functionalities
Cross-functional Collaboration: Work closely with product management, engineering, design, marketing, and sales teams to ensure smooth product launches, effective communication, and alignment on product goals.Qualifications and Skills:Bachelor's degree in a relevant field (Business Administration, Computer Science, or related field).Previous experience in a product operations or product support role, preferably within a software or technology company.Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.Strong analytical mindset and problem-solving abilities to identify and resolve operational challenges.High level of attention to detail, with the ability to multitask and prioritize effectively in a fast-paced environment.Familiarity with commercial real estate or property management software is a plus.Proficiency in using project management and collaboration tools (e.g., Jira, Confluence) is preferred.Estimated total compensation for this position:135,000.00 – 165,000.00 USD per yearThe total compensation range is an estimate and not guaranteed
An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data.Location:Remote –Chicago, IL, Denver, COIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements
We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health
Some of these benefits may include:401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salary Paid Time Off and Company HolidaysJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services
We take our responsibility to protect the personal information provided to us seriously
Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process
We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons
We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.This position may require you to be fully vaccinated against COVID-19
If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date
You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen)
Failure to provide proof of vaccination may result in termination. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests.This email is only to request an accommodation
Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities
Only job-related convictions will be considered and will not automatically disqualify the candidate.California Residents onlyIf you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Accepting applications on an ongoing basis until candidate identified.SummaryLocation: Chicago, IL; Denver, COType: Full time
