Product Operations Senior Associate, Sales Enablement - JPMorgan Chase Bank, N.A.

Are you ready to drive innovation and operational excellence in a dynamic environment? Join our Sales Enablement team as a Product Operations Specialist, where you'll play a crucial role in ensuring the smooth functioning of product development within our organization. You'll coordinate cross-functional teams, optimize processes, and drive the successful delivery of products and capabilities.

We are seeking a proactive and detail-oriented Product Operations Specialist to join the Sales Enablement team. In this role, you will support one of our key product domains, ensuring the seamless execution of product-related processes with an agile mindset. The ideal candidate is a culture carrier, highly collaborative, and skilled at bringing teams together to streamline workflows and align product roadmaps with strategic business objectives.

Responsibilities:

• Develop and maintain comprehensive documentation of processes, workflows, and best practices to ensure operational excellence.
• Collaborate with cross-functional teams to identify inefficiencies and implement streamlined processes.
• Drive continuous improvement initiatives to enhance product team productivity and effectiveness.
• Partner with product managers, marketing, and stakeholders to ensure product roadmaps align with strategic business objectives.
• Leverage product management tools to maintain data integrity and support informed decision-making.
• Provide agile support for ad hoc tasks and projects, particularly within the Sales Enablement domain.
• Establish and manage user feedback channels to foster a culture of continuous improvement.
• Assist in backlog prioritization to ensure alignment with OKRs and strategic goals.
• Analyze and report on key performance metrics to guide data-driven strategies.
• Lead training sessions and workshops to encourage best practices and tool adoption across teams.

Required qualifications, capabilities and skills:

• 5 years of experience in product operations, product management, or a related field.
• Bachelor's degree in Business, Operations Management, or a related discipline.
• Familiarity with product management frameworks and methodologies.
• Proficiency with Atlassian tools (Jira, Confluence, Align) or similar platforms.
• Strong analytical and problem-solving skills with a focus on data-driven decision-making.
• Excellent communication and collaboration skills to work effectively in cross-functional teams.
• Demonstrated ability to drive process improvements and operational efficiencies.
• Adaptability to thrive in a dynamic, fast-paced, and regulated environment.
• Proactive and innovative mindset with a commitment to continuous learning and improvement.

Preferred qualifications, capabilities and skills:

• Agile certifications or experience with agile practices preferred.
• Product management certifications preferred.