Product Operations Specialist, Trust, Education - Chan Zuckerberg

The Team

At CZI, we pair technology with grantmaking to equip educators, families and students with tools that integrate high-quality research, practices and content to unlock the full potential of every student, no matter who they are or where they live. From program conception to software feature design, we center our work on student and educator voices to help educators address the day-to-day challenges in their classrooms. 

Since 2015, our grant investments have helped catalyze new tools, practices, and measures designed to foster whole-child outcomes. We leverage technology to provide research-based practices in products that help teachers connect with students and tailor learning experiences to individual student needs.

At our core, we are builders and our unique builder philanthropy approach is what sets us apart from other education funders. Take a closer look at the highlights and significant milestones of CZI’s first eight years of education work. 

The Opportunity

We seek a Trust Operations Specialist to lead the operational execution of trust initiatives across the organization. The ideal candidate will oversee Trust related communications, support product development, and ensure effective risk management within the organization. This role will also handle all user communications related to trust and safety, identify operational gaps that could create risk, and manage the logistics of audits, training, and regulatory compliance deliverables. 

In our small but dedicated team, your contributions will directly and visibly impact the organization. You’ll work closely with legal, product, and other departments, gaining a deep understanding of how trust fits into every aspect of the business. This is a unique chance to be hands-on in building processes, fostering a culture of trust, and protecting our users and our brand. 

What You'll Do

• Act as the point of contact for communicating trust-related changes, provide operational support for secure rollouts and maintain the Product Trust team’s internal presence on internal platforms.
• Ensure users receive clear and accurate information regarding safety measures, data privacy policies, and operational procedures.
• Oversee internal communications regarding trust policy updates across the organization.
  and updates with various departments.
• Lead and organize logistical support for periodic trust reviews, audits, and assessments.
• Monitor and enforce service level agreements (SLAs) related to trust and safety, ensuring deadlines for reviews, audits, and incident responses are met.
• Work closely with the product and legal teams to mitigate operational risks by implementing preventive measures and process improvements.
• Oversee internal audits, ensuring that all deliverables meet the required compliance standards, and handle documentation for audits and reviews.
• Plan and coordinate product operational activities across multiple projects simultaneously, meeting all deadlines by communicating proactively and staying ahead by anticipating needs.

What You'll Bring

• 5+ years of experience in product operations or project management in Trust and safety compliance areas in tech or online platforms.
• Experience overseeing product integrity, data privacy, trust related communications, and managing help centers.
• Solid facilitation skills including presentation skills, needs assessment, consensus building, and mediation.
• In-depth understanding of product integrity, data privacy, risk management communications best practices.
• Expertise with knowledge and work management tools like Confluence, Jira

Compensation

The Redwood City, CA base pay range for this role is $140,000 - $210,000. New hires are typically hired into the lower portion of the range, enabling employee growth in the range over time. Actual placement in range is based on job-related skills and experience, as evaluated throughout the interview process. Pay ranges outside Redwood City are adjusted based on cost of labor in each respective geographical market. Your recruiter can share more about the specific pay range for your location during the hiring process.

Benefits for the Whole You 

We’re thankful to have an incredible team behind our work. To honor their commitment, we offer a wide range of benefits to support the people who make all we do possible. 

• CZI provides a generous employer match on employee 401(k) contributions to support planning for the future.
• Annual benefit for employees that can be used most meaningfully for them and their families, such as housing, student loan repayment, childcare, commuter costs, or other life needs.
• CZI Life of Service Gifts are awarded to employees to “live the mission” and support the causes closest to them.
• Paid time off to volunteer at an organization of your choice. 
• Funding for select family-forming benefits. 
• Relocation support for employees who need assistance moving to the Bay Area
• And more!

Commitment to Diversity

We believe that the strongest teams and best thinking are defined by the diversity of voices at the table. We are committed to fair treatment and equal access to opportunity for all CZI team members and to maintaining a workplace where everyone feels welcomed, respected, supported, and valued. Learn about our diversity, equity, and inclusion efforts. 

If you’re interested in a role but your previous experience doesn’t perfectly align with each qualification in the job description, we still encourage you to apply as you may be the perfect fit for this or another role.

Explore our work modes, benefits, and interview process at www.chanzuckerberg.com/careers.

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