Product Owner (Service) - Sysco

Summary

Delivers value to Business and BT stakeholders through the planning, execution, and delivery of high-quality Salesforce design and implementations through leading and mentoring an agile Product team.  Develop and lead a team of people with a focus on skills and deliverables on Salesforce Service Cloud and Call center software/Talkdesk. Oversee and take accountability for team’s actions, providing day-to-day hands-on direction. Engage directly with customers to ensure delivery of a high-quality, robust, and scalable product on a regular basis.

Responsibilities

• Owns the development and delivery of a software product in line with business needs

• Owns and drives key business relationships for the product

• Researches and analyzes industry trends and benchmarking information as they apply to product

• Creates & maintains an executable backlog of product requirements

• Understands, defines, and communicates prioritization of product requirements with a mind toward business value and tradeoffs

• Assists with the distillation of product backlog requirements into user stories

• Participates actively in daily stand-ups, sprint planning meetings, sprint reviews and retrospectives to drive team alignment on product vision and value delivery

• Weighs business risks, issues, & impediments being experienced by the product team & actively assists with issue resolution

• Inspects product progress throughout the sprint and is empowered to make critical decisions and accept work completed by the team

• Supports product team members as they engage with stakeholders, build a backlog, and deliver work

• Maintains an analytical perspective during a crisis and supports crisis resolution. 

• Holds self and others accountable for measurable high-quality, timely, and cost-effective results.

• Owns people management responsibilities for 1–3 business analysts   

• Takes ownership of and is accountable for one or more complex products, features, components, or solutions and associated performance metrics.   

• Ensures team level decisions align with priorities and strategic agenda for project/product.  

• Leverages budget and other financial information to support staffing and business planning efforts.  

• Identifies risks and their potential outcomes and proposes possible solutions to meet business objectives.  

• Fosters an inclusive workplace where diversity and individual differences are valued. 

• Participate in process analysis to determine areas of improvement using Lean and Agile methodologies. 

• Presents results and/or demos with appropriate complexity for different audiences. 

Mandatory Experience

• Bachelor's degree or equivalent

• 5-8 years experience as a Product Owner, Product Manager or Business Analyst with 3+ years of experience in an agile environment

• Strong understanding of Scrum, Lean, XP, Kanban and other agile development frameworks

• Proven experience managing design and delivery of low-to-medium complexity products

• Sound knowledge of emerging technologies focusing on cloud products, SaaS platforms, or Enterprise Applications

Competencies

• Strong product management skills with deep understanding of product vision and overall product lifecycle

• Demonstrated leadership and people management skills and ability to make decisions and set clear priorities

• Proven ability to recognize value and manage investments to maximize value delivered

• Strong stakeholder management and negotiation skills