Product Owner - Specialized Banking Center - Needham Bank

The Product Owner is responsible for managing the development of the product from start to finish to ensure it meet the needs of the client and complies with all requirements and regulations. Acts as a liaison, anticipates and communicates customers’ needs, and functions as the product ambassador.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Develop and maintain subject matter expertise on all SBC Business activities including MRBs, MSBs and other high risk and cash intensive businesses. Provides guidance internally and externally.
• Regularly communicate with clients to arrange meetings, confirm expectations, and discuss any program problems.
• Manage SBC/MSB program budgets and timelines.
• Drive the definition and execution of the products 1 - 3-year strategy including P&L projections, new product assessment, target segments/markets, product capabilities and ensure product strategy is clearly articulated with internal partners including Commercial Banking Officers, Retail Branch Partners, IT staff, BSA, Compliance, Deposit Operations, etc.
• Facilitate internal coordination to support the program. Develop and maintain relationships by:
• Working with the IT, Sales, Operations and Compliance, to identify partners critical to scaling Financial Services offerings
• Functioning as project liaison and workstream leader for SBC to help define business requirements, coordinate testing/Q&A and navigate customer impacts with releases, systems and enhancements
• Collaborating with Marketing and Risk & Compliance on customer communications for SBC
• Monitoring, measuring, and reporting on key business and customer metrics in collaboration with Data & Analytics.
• Support sales and contribute to external market research; work within the organization to create/offer solutions to meet those client needs. Design and evaluate pricing hypotheses across the Bank in collaboration with Sales and Product Teams.
• Participate with SBC senior leadership in managing internal and external affairs by staying abreast of customer needs, communicating regularly, identifying issues and opportunities, and representing the Bank.
• Ensure launch activities are complete for new products and services.
• Work with business partners to identify opportunities for expense reduction.
• Identify new target markets for new and existing products.
• Understand the regulatory environment in the region and stay abreast of changes.
• Act as an internal advocate of MRB/MSB products/services
• Work with program leadership to understand current client and product portfolio in the Bank including profitability and risk profile
• Present on behalf of the SBC to external and internal partners
• Act as intra and inter-department coordinator for the SBC; monitor the various teams and implement/QC strategy
• Monitor and support SBC Workflows
• Participate in business line strategic planning
• Provide feedback to Technology on initial builds, and review results of User Acceptance Testing
• Serve as training resource during rollout of applications to Sales and Client Service staff
• Represent bank and clients at industry events, local associations, meetings and conferences; present roadmaps and thought leadership

JOB REQUIREMENTS

• Able to operate at strategic and tactical level
• Experience working closely with the sales teams and senior management
• Demonstrated experience creating businesses cases for product enhancements and presenting to executive team
• Excellent leadership skills and able to collaborate across multiple functional areas, including Product, Operations, Sales, Marketing, etc. and at Senior levels
• Strong knowledge of all products and services with a comfortable grasp of technology; a proven generator of ideas and history of bringing products to market
• Strategic thinker with the ability to motivate others and drive tactical execution across multiple functional areas; able to effectively prioritize initiatives and multi-task
• Understand and analyze industry trends for Cannabis including risk and regulatory developments, market research, sizing and competitive analysis for the region
• Exhibit outstanding influencing skills to effectively drive process improvement efforts

EDUCATION & EXPERIENCE

• College degree is required.
• At least 5 years of experience with a Financial Institution or vendor supporting Cannabis banking
• Project management/program management experience preferred.

WORKING CONDITIONS/PHYSICAL DEMANDS

• Normal business office environment

Needham Bank offers a competitive salary and an amazing benefit package for a full-time employee which includes fully paid medical and dental insurance, HRA, 401(k) plan with an 8% bank match, paid time off (PTO), paid holidays, a bonus program, flexible spending accounts, vision service plan, group term life insurance, short and long term disability insurance, tuition reimbursement, and an Employee Assistance Program. We offer a great benefit package to our eligible part-time employees as well.

At NB, we are dedicated to building a diverse, inclusive and authentic workplace - if you are excited about this role, but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

Needham Bank is an Equal Opportunity/Affirmative Action Employer. Needham Bank will provide all applicants for employment and all employees with equal opportunity for employment and promotion regardless of race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity.