Product Solutions Manager - Healthcare Payments - Vice President - JPMorgan Chase Bank, N.A.

Leverage your problem-solving skills to thrive in a fast-paced environment and drive customer-centric strategies. As a leader in solutioning, collaborate closely with the Sales teams to deliver tailor-made product solutions that meet clients' needs.

As a Product Solutions Manager in Healthcare Payments, you are an integral part of a team that defines and configures complex solutions for key client relationships and prospect opportunities in partnership with Sales. You are responsible for acting as the voice of the customer by understanding their needs and communicating feedback to the Product teams.

We are seeking a dynamic and experienced Product Solutions Manager ready to elevate their career to a management role, overseeing a team of Product Solution Managers who support client relationships in the for-profit, middle-market Healthcare Services sector. This role is pivotal in driving the adoption of client-facing products and capabilities, ensuring solutions are tailored to meet clients' needs and objectives. As a leader in solutioning, you will collaborate closely with Sales teams to deliver tailor-made product solutions and leverage your problem-solving skills to thrive in a fast-paced environment. You will act as the voice of the customer, understanding their needs and communicating feedback to Product teams, while managing a team quota, lead generation, and pipeline management. Additionally, you will partner with the Treasury Management and Banking Teams to support the Healthcare Services market..

Job responsibilities

• Manage a team of Product Solutions Managers supporting client relationships aligned to the Healthcare Services Market (or for-profit, healthcare middle market).
• Establish and manage an effective business plan to achieve individual and team quotas
• Leads solutioning and the adoption of existing and upcoming client-facing products and capabilities while defining and configuring optimal solutions that address clients' needs and objectives
• Serves as a subject matter expert on a defined set of products and capabilities with a deep understanding of our clients' needs and current industry trends
• Supports Sales in pricing, pipeline planning, account planning, and upskilling the team on product knowledge by collaborating on training and collateral materials
• Engages with client teams to better understand pain points and refine solutions while regularly communicating critical client feedback to Product teams to inform the strategic product roadmap
• Drives cross-functional collaboration across JP Morgan & Healthcare Payments partners to deliver business results and implement improvements to the client experience.
• Represents team to Senior Management for key business updates and overall performance as it relates to sales activity.
• Identifies and addresses training opportunities to ensure team is equipped to meet their objectives.
• Offers direction and serves as a resource to your team for performance management, career management and professional growth.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in problem-solving across multiple teams and a cluster of products
• Extensive experience working in a sales cycle and engaging with clients on a regular basis
• Experience modifying preconfigured solutions to meet complex problems
• Demonstrated prior experience working in a highly matrixed and complex organization
• Understanding of healthcare with knowledge specific to Revenue Cycle Management
• Proven record of strong sales performance regularly meeting or exceeding sales goals
• Proven success with strong communication skills, verbally and written
• Demonstrates critical thinking abilities across multitude of scenarios
• Travel required up to 25%

Preferred qualifications, capabilities, and skills

• Strong technical skills with understanding multiple system integration
• Proficient in Microsoft Office Programs

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans