Product Specialist - Austin, TX - e-MDs
Austin, TX
About the Job
Summary of Job
The Product Specialist role is one that requires working knowledge of the eMDs suite of products as well as excellent organizational, written/verbal, project management, and customer service skills. This position also plays a key role in understanding internal and external customer needs and challenges, defining business/technical documentation, coordinating with key decision makers in the organization, and proposing solutions that align with existing product portfolio and strategy.
Essential Duties and Responsibilities
• Participate in internal meetings with Product Management, Project Management, Support and Development regarding upcoming releases, progress throughout Development and Beta Cycles, escalations, etc.
• Collaborates with other teams within the company
• Works with Tech Writers to produce product documentation (release notes, installation guides, operation guides, etc.) and other collateral
• Research support tickets and coordinate with relevant teams to ensure they are resolved
• Conduct meetings and discussions to achieve consensus on product features and functionality.
• Research the existing product and customer requests to determine the desired functionality for a new product line.
• Write functional specifications based on the research and meetings done for each module assigned.
• Conduct review sessions of functional specifications to obtain approval from all necessary parties.
• Support the approved functional specifications through the Design, Development and QA processes.
• Works directly with customers, research and write specifications based on their requests.