Product Specialist at Mersen USA EP Corp - Newburyport, MA

BE PART OF THE FAMILY

Mersen is a global expert in electrical specialties and advanced materials for high-tech industries.

Present in 33 countries with 50 industrial sites and 18 R&D centres, Mersen develops custom solutions and supplies key products to meet the new technological challenges that will shape tomorrow's world.

For more than 130 years, Mersen has been constantly innovating to support and satisfy its customers' needs with the same high standards.

Be it in wind power, solar power, electronics, electric vehicles, aeronautics, space or countless other sectors, wherever technology is progressing, you will always find a bit of Mersen.

Why Join Us?

At Mersen, we will welcome you from the start. Your colleagues and supervisor will ensure that you quickly integrate into the team, feel comfortable, receive relevant knowledge and can quickly identify with the company. 

Moreover, we offer you:

• An open company culture: a collegial team spirit
• Shared values and ethics
• An empowering work environment, focused on excellence and innovation
• Support with training and accreditation courses
• Ability to work from home 2 days per week, 3 days in Newburyport, MA Office

Mission 

The Product Specialist is a position located within the Product Management department. The position reports to the Senior Manager of Marketing and Product Management and has responsibility for operations supporting product management and product data management.  The position is instrumental to the execution of product development and support.   

Dimensions of the Position:

• New Product Development: Complete assigned tasks in project execution, creating documentation, and compiling / documenting market research to move new product development projects forward. Lead, track and document efforts for product modifications, product markings changes, new ratings, and inputs to testing programs. Listen to customers and channel partners for changing industry trends and development opportunities for inputs to new product development. 

• Product Data Management: Become the subject matter expert in Mersen product information management systems for assigned product line. Work with existing software and business systems to modify / update product data for new and existing products.  Update product installation manuals and data sheets as assigned.

• Support: Coordinate with technical services / quality departments on field service requests, and support troubleshooting of products/applications.  Coordination of printed and online marketing material, sample cases, other inputs to trade shows, and samples to OEM partners for sales and business development.

• Reporting and Analysis: Compile monthly reports and presentations on sales, margins, opportunities, and other activities as assigned.  Contribute to market analysis, product presentations and playbook presentations.

Main accountabilities:

• Contributes to the development product specification used by the Engineering Department to develop all new product development projects.  Ensuresmarket and customer requirements are contained within product specifications.
• Coordinates and monitors progress of projects.  Reports updates in monthly Product Management Review meeting.
• Contributes to the Product Approval Committee by supporting deliverables such as market size, competitive information, price points, risk analysis and others.
• To ensure new product introductions are complete with appropriate collateral, promotion, pricing support, and inventory.
• To track new product performance and adjust plan in accordance with market reaction.
• To develop and maintain an up-to-date analysis of pertinent competitive activity including pricing, products, and policies.
• To initiate projects to improve or maintain gross margin.
• To manage the removal of low volume, obsolete, or unprofitable products.
• To coordinate the audit of assigned products to ensure quality and value.
• To monitor customer reactions/complaints and provide necessary direction for correction.
• To support the demand management process with input into the sales forecast on a monthly basis.
• Identifies new product needs of the marketplace from interaction with end users, distributors, OEM’s and the formal use of Voice of the Customer.
• Other assigned duties

Requirements:

• Associates or B.S. in engineering, marketing, business or equivalent.
• Entry Level position to 3-5 years experience.
• Knowledge and experience in Electrical Industry preferred.
• Ability to be analytical; communication and Interpersonal skills; assertiveness.