Product Specialist R25069 - FactSet Research Systems

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information, please see:
https://illinoisjoblink.illinois.gov/jobs/12206024
"The DSO organization collects and delivers FactSet's data to
clients via various feed delivery platforms. The Product Specialist team
focuses on product operations for the various feed products. Each team
member works closely with the Product Management team and Engineering
teams to design, build, test, document and release our products. This
person will be responsible for gaining comprehensive knowledge of their
products and promoting them internally and externally. They will
contribute to our operational and strategic plans, working alongside
Product Managers to manage the roadmap and direction of the team and
product line. The Product Specialist focuses on optimizing the end-user
experience of a product by understanding user pain points, identifying
and communicating the top issues to internal stakeholders, and providing
recommendations backed by data for how to address the top support issues
and improve the user experience. This Product Specialists will build an
understanding of our end-users, competitors and the specific challenges
and needs the product intends to address. They will build empathy for
users by understanding personas and their needs and they advocate for
the importance of usable, high-quality products that enable our clients
to do their best work. The Product Specialist will develop expertise in
this product line by providing the second level of support after support
desk escalation. They will focus on timely resolution and proper
escalation to engineering. They may also help more experienced teammates
measure and optimize the user experience by identifying and
communicating the top support issues, and providing recommendations
backed by data for how to address them to improve the user experience.
They support the Product Management team at all stages, including
discovery, solutioning, launch and monitoring, in addition to
execution.Development Responsibilities:Responsible for developing
product features, and understanding associated client workflows, end
users, and competitorsResponsible for interfacing with internal
stakeholders and external clients to understand user requirements and
desired outcomes, and gather and measure feedback to determine
enhancements that deliver value to clientsSupport resolution of RPDs and
Issue Trackers and develop collateral to train and educate users, sales,
implementation, support and content to ensure high quality support
Motivate and empower the sales team via sales enablement
activitiesUtilize subject matter expertise to help drive solution
creation and adoption across our client basePartner with sales and
client service to help maintain existing businessJob Requirements:2-4
years of relevant product experienceAttention to detail to ensure high
quality products Strong technical, analytical, troubleshooting,
organizational, and communication skillsEnthusiasm, strong sense of
initiative, and a desire to take ownership of project work in an
iterative development environmentExcellent organization and time
management skillsStrong communication, presentation, and interpersonal
skillsAbility to run effective meetings internally and with
clientsUnderstanding of Product Development best practices, including
Agile development, SDLC, User Stories and Acceptance criteria, and
product release best practicesBig-picture, critical thinker who is
capable of taking a creative or clever approach to problem-solvingMust
be legally authorized to work in the United States without the need for
employer sponsorship now or at any time in the futureDesired
Attributes:Interest in learning new technologies and how multiple
systems work togetherAbility to work independently and collaboratively
with team members in other officesAbility to work on multiple projects
with shifting priorities xperience with Agile methodologiesExperience
with stakeholder communication and messaging Experience using JIRA or
other agile development toolsExperience using collaboration tools (e.g.,
Confluence, SharePoint, etc.)Previous experience and knowledge of APIs
and/or PythonEducation:Bachelors Degree in STEM, Finance, economics or
other relevant field.The budgeted amount range for this position in the
states of Connecticut and New York is $72,000-$90,000. At FactSet, we
celebrate diversity of thought, experience, and perspective. We are
committed to disrupting bias and a transparent hiring process. All
qualified applicants will be considered for employment regardless of
race, color, ancestry, religion, sex, national origin, sexual
orientation, age, citizenship, marital status, disability, gender
identity or veteran status. FactSet participates in E-VerifyFactSet is
an Equal Opportunity Employer M/F/Veteran/Disability/Sexual
Orientation/Gender IdentityVEVRAA Federal ContractorRequest Priority
Protected Veteran & Disabled Referrals for all of our locations within
the stateThe EEO is the Law poster is available here.FactSet Research
Systems Inc. endeavors to make our website accessible to any and all
users. If you would like to contact us regarding the accessibility of
our website or need assistance completing the application process,
please contact Jennifer Passeck, Lead Recruiting Specialist, Human
Resources at +1 (203) 810-2472 or recruiting@factset.com.Equal
Opportunit