Product Support Analyst - Brookfield Properties

Location



Charleston - 997 Morrison Drive, Suite 402



Business




We are a leader in the single-family rental (SFR) Aggregation space with over 10,000 homes across the Southeast and Midwest. Maymont Homes was founded in 2011 to bring technology to the single-family rental space. Over the years we have become a full-service acquisition, renovation, and property management company growing throughout the South and Midwest. By the application of efficient processes enabled by advanced software, our company can provide clean, safe, affordable housing to thousands of people. We strive to offer better living opportunities for individual families, which ultimately improve the lives in the communities we serve!




Job Description




Primary Responsibilities: The Product Support Analyst is primarily responsible for supporting the MRI PMX platform and all of its subsidiary sites (Resident Connect, Rent Payment, Lead Management).




Location: Charleston, SC (Remote will be considered)




Skills & Competencies:



+ At least 3 years of relevant work experience.


+ At least 3 years MRI software product support required.


+ Advanced knowledge of SQL and relational database structure.


+ Relevant work experience should center around product support or equivalent education, training, or experience.


+ Working knowledge of Agile methodologies (PO certifications).


+ Exceptional communication skills with the ability to encourage diverse opinions and actively listen.


+ Highly skilled in using Atlassian tools: JIRA, Confluence, and related add-ins.


+ Previous Zendesk experience or equivalent case management software.


+ Demonstrated strong written and verbal communication skills.


+ Demonstrated customer service skills in fast paced environment.


+ Detail oriented, with the ability to produce high quality work in a deadline-oriented environment and an ability to multi-task.


+ Ability to prove critical thinking and problem solving concepts.


+ Ability to thrive in a high volume, data entry and processing work environment, where applicable.





Essential Job Functions:



+ Possess the ability to correct data points through the User Interface and/or the back-end tables through SQL.


+ Test issues to recreate and assist in determining root cause.


+ Create training and SOP documentation for end users.


+ Create and assist with testing for new feature enhancement.


+ Assist with database upgrade testing.


+ Identify and help implement improvements to processes and procedures to enhance efficiency and effectiveness.


+ Other duties, as assigned by supervisor or leadership team.





Key Metrics & Responsibilities



+ Well-maintained backlog with clear priorities and user stories.


+ Quality of user stories in terms of clarity, acceptance criteria, and completeness.


+ Collect feedback from stakeholders to gauge satisfaction.





Why work for Maymont Homes ​?




Our Mission – “We Positively Impact the Lives in the Communities We Serve”. We do this through the work we do and the volunteer efforts that the company sponsors. You can make a difference in your community while you work!




Outstanding benefits package – our benefits are provided by Brookfield and offer immediate 5% match on the 401(k) plan, wellness credits that significantly reduce the employee cost for health care coverage, and up to 160 hours of PTO per year for full time employees.




Huge parent company – support and backing from Brookfield Asset Management, one of the largest real estate asset management companies.




Career growth – with our plans for growth and expansion into new markets, there are many opportunities to move up within the company.




Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. #MYMT



At Brookfield Properties, our success starts with our people. People like you. We develop, operate, and manage more than 1000 properties and 380 million square feet of real estate across the globe. It’s a feat that wouldn’t be possible without our team, a diverse group of creative visionaries and innovative experts who are relentless in pursuit of one goal: to ensure our buildings don’t simply meet the needs of our tenants, residents, and communities — but exceed them, every day.