Product Support Analyst -Philadelphia, PA - Georgia IT Inc.
Philadelphia, PA
About the Job
Job # 8935
Position Title: Product Support Analyst - 19995
Rate: $ 51/ hour on W2
Job Location: Philadelphia, PA- SKYPE
Key Skills to look for:
Will Train candidates on Splunk.
Job Description
Company Overview:
This fast-paced employer is one of America's largest video, high-speed Internet, and phone providers. It also enjoys an international reputation as a leading media, entertainment, and communications company. The corporate culture presented by the employer provides an innovative and diverse environment for employees, and reflects the individuality of its customer base. Working for this company will guarantee access to innovative technology, and it has also been consistently competitive in "top places to work” lists.
Scope:
Individual will work in Business Operations (Operational readiness) supporting 2 key groups/initiatives.
This role requires a Technical resource who will be responsible to ensure all products are operationally sound prior to going out. Will ensure analytics, dashboards and metrics are up and running so they can monitor the health of the application.
Will work extensively with Splunk as primary data tool. Will need to be able to write queries, build dashboards, interpret patterns and explain anomalies.
Requires great communication skills both written and verbal and previous experience in a Production support environment.
Should have experience working with software, error coding, messaging.
**Splunk is the key differentiator between candidates. This is a HUGE plus but those with it will get a 1st look and consideration. If they don't have it they must have data software background.
** SW Dev background is bonus, helps understand the challenges the developers face.
**Automation a plus
**Cable/HSI or Video experience a plus
Tableau is a plus
Type of Assignment:
Contract through 2016
Interview Process:
Phone followed by a Skype or Google hangout.
Additional comments: Manager is based in San Diego but has team in Philadelphia. Do not send any resumes over 3-4 pages.
Please provide the following details kindly for a better submission.
Job ID Number:
Full Name:
Contact No.:
Best time to call:
Interview Activity/ Offer Pending:
Email ID:
Work authorization:
Current Location (city/state):
Rate: Please give rate of the last 3 Projects
Date of Birth (Just need the Month and Day, Not the year):
Total IT Experience:
US IT Experience:
Relocation (Yes/No):
Able to do Onsite Interview (Yes/No):
Availability Date to Start:
If the candidate has been presented to the company in the past, please answer (Y/N)?:
Brief Description of why the candidate qualifies: (3- 4 Sentences)
Position Title: Product Support Analyst - 19995
Rate: $ 51/ hour on W2
Job Location: Philadelphia, PA- SKYPE
Key Skills to look for:
- Troubleshooting
- Application Support
- Analyst
- Metrics
- Cable/HSI or Video experience a plus
Will Train candidates on Splunk.
Job Description
Company Overview:
This fast-paced employer is one of America's largest video, high-speed Internet, and phone providers. It also enjoys an international reputation as a leading media, entertainment, and communications company. The corporate culture presented by the employer provides an innovative and diverse environment for employees, and reflects the individuality of its customer base. Working for this company will guarantee access to innovative technology, and it has also been consistently competitive in "top places to work” lists.
Scope:
Individual will work in Business Operations (Operational readiness) supporting 2 key groups/initiatives.
This role requires a Technical resource who will be responsible to ensure all products are operationally sound prior to going out. Will ensure analytics, dashboards and metrics are up and running so they can monitor the health of the application.
Will work extensively with Splunk as primary data tool. Will need to be able to write queries, build dashboards, interpret patterns and explain anomalies.
Requires great communication skills both written and verbal and previous experience in a Production support environment.
Should have experience working with software, error coding, messaging.
**Splunk is the key differentiator between candidates. This is a HUGE plus but those with it will get a 1st look and consideration. If they don't have it they must have data software background.
** SW Dev background is bonus, helps understand the challenges the developers face.
**Automation a plus
**Cable/HSI or Video experience a plus
Tableau is a plus
Type of Assignment:
Contract through 2016
Interview Process:
Phone followed by a Skype or Google hangout.
Additional comments: Manager is based in San Diego but has team in Philadelphia. Do not send any resumes over 3-4 pages.
Please provide the following details kindly for a better submission.
Job ID Number:
Full Name:
Contact No.:
Best time to call:
Interview Activity/ Offer Pending:
Email ID:
Work authorization:
Current Location (city/state):
Rate: Please give rate of the last 3 Projects
Date of Birth (Just need the Month and Day, Not the year):
Total IT Experience:
US IT Experience:
Relocation (Yes/No):
Able to do Onsite Interview (Yes/No):
Availability Date to Start:
If the candidate has been presented to the company in the past, please answer (Y/N)?:
Brief Description of why the candidate qualifies: (3- 4 Sentences)
Source : Georgia IT Inc.
