product support assistant - Randstad US
antioch, TN
About the Job
product support assistant.
+ antioch , tennessee
+ posted 1 day ago
job details
summary
+ $40,000 - $41,600 per year
+ permanent
+ no requirements
+ category office and administrative support occupations
+ referenceAB_4651656
job details
Are you detail-oriented with a knack for organization and an eye for ensuring all systems run smoothly? We're seeking a Product Support Assistant to support our clients Sales Department and keep processes streamlined from start to finish. This role is essential to ensuring efficient operations, from managing work orders to entering new customer information into SAP and supporting team efforts.
salary: $40,000 - $41,600 per year
shift: First
work hours: 8 AM - 5 PM
education: No Degree Required
Responsibilities
+ Creates new machine work orders for the sales department.
+ Posts machine inspection and receiving reports into SAP database.
+ Ensures work orders have been resolved before closing them out.
+ Processes notification letters to dealers of sold machines.
+ Completes registration for machines and engines, follows up with customers to ensure completion.
+ Utilizes department resources such as the Product Support Manual guidelines for clarification.
+ Partners with the Return Goods Authorization (RGA) department to process incorrect parts orders.
+ Ensures invoices are created for normal payable orders.
+ Records the time out in the field for all Field Service Technicians.
+ Enters new customers into SAP systems and follows-up with customers as needed.
+ Ensures appropriate documents are uploaded into SAP.
+ Acts as a backup when Program Manager is out of the office.
+ Completes other assigned tasks as required.
Skills
+ Customer support
+ Microsoft Office
+ Organization
+ Written Communication
+ Oral Communication
+ SAP
+ Data Entry
+ Data Collection
+ Office Support
+ Sales Support
Qualifications
+ Years of experience: 1 year
+ Experience level: Entry Level
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
get in touch
we are here to help you with your questions.
SM
stevie morris
+ +1 615 771 2800 (tel:+1 615 771 2800)
+ stevie.morris@randstadusa.com
+ antioch , tennessee
+ posted 1 day ago
job details
summary
+ $40,000 - $41,600 per year
+ permanent
+ no requirements
+ category office and administrative support occupations
+ referenceAB_4651656
job details
Are you detail-oriented with a knack for organization and an eye for ensuring all systems run smoothly? We're seeking a Product Support Assistant to support our clients Sales Department and keep processes streamlined from start to finish. This role is essential to ensuring efficient operations, from managing work orders to entering new customer information into SAP and supporting team efforts.
salary: $40,000 - $41,600 per year
shift: First
work hours: 8 AM - 5 PM
education: No Degree Required
Responsibilities
+ Creates new machine work orders for the sales department.
+ Posts machine inspection and receiving reports into SAP database.
+ Ensures work orders have been resolved before closing them out.
+ Processes notification letters to dealers of sold machines.
+ Completes registration for machines and engines, follows up with customers to ensure completion.
+ Utilizes department resources such as the Product Support Manual guidelines for clarification.
+ Partners with the Return Goods Authorization (RGA) department to process incorrect parts orders.
+ Ensures invoices are created for normal payable orders.
+ Records the time out in the field for all Field Service Technicians.
+ Enters new customers into SAP systems and follows-up with customers as needed.
+ Ensures appropriate documents are uploaded into SAP.
+ Acts as a backup when Program Manager is out of the office.
+ Completes other assigned tasks as required.
Skills
+ Customer support
+ Microsoft Office
+ Organization
+ Written Communication
+ Oral Communication
+ SAP
+ Data Entry
+ Data Collection
+ Office Support
+ Sales Support
Qualifications
+ Years of experience: 1 year
+ Experience level: Entry Level
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
get in touch
we are here to help you with your questions.
SM
stevie morris
+ +1 615 771 2800 (tel:+1 615 771 2800)
+ stevie.morris@randstadusa.com
Source : Randstad US
