Product Support Engineer (Windsor, CT) - TLD- America
Windsor, CT
About the Job
ESSENTIAL DUTIES AND RESPONSIBILITIES: Support field technicians by troubleshooting electrical, mechanical, thermodynamic, hydraulic, and structural systems Answer technical inquiries from outside sales offices Review complex customer technical specifications for compliance Perform root cause analysis and maintain statistical data for investigations of reported product deficiencies Write technical service bulletins for field implementation Monitor product demerit claims and liaise with project engineers and test technicians to develop solutions for customers Develop and monitor test procedures consistent with design criteria for field use Provide technical and design related feedback from sales and service to project engineers Submit engineering change requests for the purposes of improving product design Assist in writing and maintaining product technical manuals and datasheets Assist in coordinating technical training for service technicians and customers Other assignments as designated by Department Manager Adhere to standards and procedures in the pursuit of ISO 9001 Maintain currency with respect to technical skills by attending training classes, technical courses, seminars, exhibitions, and trade shows as needed QUALIFICATIONS AND EXPERIENCE: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily
The requirements listed below are representative of the knowledge, skill, and/or ability required
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Strong written, verbal, analytical and interpersonal skills Strong desire to work in a hands on environment where critical thinking is required OTHER SKILLS AND ABILITIES: Computer skills: Design software including AutoCAD and Solidworks, MRP system experience, Microsoft Office, Adobe Acrobat, Adobe Photoshop
EDUCATION: Bachelor's Degree in Mechanical Engineering or related Salary: $70,000 - $85,000 If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us at jobs.help@tld-america.com
Only messages sent for this purpose will be reviewed
EEO is the Law (English) EEO is the Law (Spanish) Department: TLD ACE - Commercial Division This is a non-management position This is a full time position TLD provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law
Further, TLD takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics
All recruiting, hiring, training, promotion, compensation, and other employment related programs are provided fairly to all persons on an equal opportunity basis without regard to race, creed, color, religion, sex, age, national origin, disability, veteran status, or any other characteristic protected by law
Employment decisions are based on the principles of equal opportunity and affirmative action
TLD is committed to ensuring that its online application process provides an equal employment opportunity to all candidates, including individuals with disabilities.
