Product Support - Mainframe Management at AKKODIS

Akkodis is seeking Prod Support - Mainframe Mgmt for a Contract job with a client in Plano TX. The ideal candidate must have at least 1+ years of hands-on experience in application support, including working with tools like Splunk, AppDynamics, or Dynatrace. The candidate will be responsible for managing incident resolution, coordinating with problem management, and ensuring timely updates to senior leadership, focusing on the swift restoration of production application issues.

 

Rate Range: $48/hour to $58/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.

 

Prod Support - Mainframe Mgmt job responsibilities include:

• Monitoring and managing the mainframe environment to ensure system availability and performance.

• Handling incident management and troubleshooting issues, ensuring quick resolution to minimize impact.

• Collaborating with development and infrastructure teams to address system errors, capacity, and performance concerns.

• Performing root cause analysis for recurring issues and implementing preventive measures.

• Supporting change management processes by coordinating and validating mainframe updates and patches.

• Creating and maintaining detailed runbooks, documentation, and procedures for effective incident response.

• Providing timely communication and updates to stakeholders, including senior management, on critical incidents and system statuses.

 

Desired Qualifications:

• Bachelor’s degree in computer science, Information Technology, or a related field.

• Minimum of 3+ years of experience in mainframe management and production support.

• Proficiency in monitoring and troubleshooting using tools like Splunk, AppDynamics, or Dynatrace. Experience with incident management, including using Remedy and JIRA for issue tracking.

• Strong understanding of both server environments (Windows, Unix) and desktop systems (Windows core OS, Office suite). Ability to troubleshoot network-related issues using tools like Netscout.

• Experience supporting .NET applications and familiarity with Debug Diag, IIS, IBM Operational Decision Manager, IBM WebSphere, PingFed/Access/Directory, Redis, and Cache coherence. ITIL Certification is preferred.

 

If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at kanishk.pratap@akkodisgroup.com.

Pay Details: $48.00 to $58.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance