Product Support Manager, Intellectual Property - Roblox
San Mateo, CA
About the Job
Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.
At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device.We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.
A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.
As the Product Support Manager of Intellectual Property (IP), you will help maintain and refine the functionality of our IP product features within our Safety platform. These products are used by our global IP Operations team to protect the intellectual property rights of owners, developers, creators, users, and their content. You'll use data-driven techniques, advanced process improvement and legal and policy expertise to ensure that we align with Roblox's obligations, while facilitating happy rights holders, creators, users, and partners. You will integrate with safety product partners to improve safety workflows and scale new safety features for some of the most exciting up and coming Roblox products.
You will report to the Senior Director of Safety Operations, but will also work closely and collaborate with Legal, Developer Relations, Trust & Safety Product and Engineering, InfoSec, and Marketing teams.
You Will:
- Manage and refine the workflows for our IP product and processes to ensure timely and effective responses to IP related concerns
- Work with cross-functional teams to identify areas for improvement in our IP enforcement processes, and collaborate to implement solutions that improve the protection of IP across the platform
- Partner with product and engineering teams to ensure that IP protection features are being developed and implemented
- Stay up-to-date with industry trends and best practices related to IP enforcement, and apply this knowledge to continuously improve our operations
- Use data-driven strategies and well-defined metrics to measure your team's success, identify trends, optimize team workflows, and drive improvements
- Work with the Legal, Developer Relations, InfoSec, and Marketing teams, as well as our global group of IP Ops Team Leads to ensure team and company objectives are met
You Have:
- 5+ years of experience in operations management or product support, with a focus on content safety or Intellectual Property enforcement workflows
- Strong program management skills, with 2+ years experience leading projects at scale
- Experience developing processes and to improve operational efficiency and using data to lead decision making
- Strong collaboration skills, with the ability to work cross functionally specifically with legal, product, engineering, and BPO workforces
- Bachelor's degree in law, business, operations, or equivalent experience
You Are:
- Innovative: You proactively identify emerging risks and execute on out of the box ideas to achieve goals.
- Analytical: Excited to investigate large, ambiguous problems and measure the problems and the solutions.
- Proactive Problem Solver: You anticipate potential problems and take proactive and decisive action to solve them.
- Team-oriented: You lift up your peers and find ways to make the team stronger.
For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits.
Roles that are based in our San Mateo, CA Headquarters are in-office Tuesday, Wednesday, and Thursday, with optional in-office on Monday and Friday (unless otherwise noted).
You’ll Love:
- Industry-leading compensation package
- Excellent medical, dental, and vision coverage
- A rewarding 401k program
- Flexible vacation policy (varies by exemption status)
- Roflex - Flexible and supportive work policy
- Roblox Admin badge for your avatar
- At Roblox HQ:
- Free catered lunches five times a week and several fully stocked kitchens with unlimited snacks
- Onsite fitness center and fitness program credit
- Annual CalTrain Go Pass
Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations for all candidates during the interview process.
